Warehouse Manager

Our Opportunity:

Fetch Package is looking for a Warehouse Manager to join our team in bringing Fetch Package's services to the Raleigh-Durham community. The Fetch Package Operations team is the driving force of our strategy to bring apartment residents secure and convenient package delivery. We are looking for logistic leaders with a passion for process, organizational excellence, and the ability to lead a team in providing superior customer experiences. As a leader responsible for overseeing the package fulfillment process, you will lead a team of operation associates to ensure top-tier delivery service for the residents in your city. Additional duties include coaching and mentoring the operations team, moving and lifting packages, and on-boarding, training, and scheduling Fetch Retrievers.

What you'll do:

• Managing the full scope of the fulfillment process at the warehouse every day
• Leading a team of Operations Associates tackling daily fulfillment at the warehouse
• Coordinating operations staff schedule
• Train, assess, and improve daily performance of Operations Associates
• Managing Package Retriever relations including on-boarding, training, and scheduling
• Triaging and dispatching Retrievers into efficient delivery routes
• Problem solving conflicts and as they arise and tackling ad-hoc tasks that impede the fulfillment process
• Working with the Customer Service team to answer customer inquiries via call, text or email
• Working closely with the Operations Manager to provide constant improvements to existing processes and the Fetch service
• Organizing and maintaining package inventory using the Fetch platform
• Managing maintenance of Fetch delivery vehicles
• Coordinating rush deliveries and special requests to the meet the needs of Fetch residents
• Providing the Fetch Experience

What you'll need:

• The will and drive to achieve, maintain and increase high standards
• 3+ years of experience in a management position
• One or more years of experience as a warehouse employee recommended, but not required
• Proficient in basic computer usage
• Clear and concise with electronic and verbal communication
• High-level of commitment towards prioritized decision making
• Ability to thrive under pressure
• Multi-tasking skills
• Passionate about serving others
• Comfortable in a fast-paced environment
• Must be able to handle 50+ pounds
• Must have a valid drivers license