VOB QC Specialist

Why Join IEM?We are a woman owned company in Emergency Management that embraces teamwork, collaboration, flexible performance, actionable solutions and integrity/ethics. Our work touches everyone. We produce results that matter. Results that save lives – join us while we build a safe, secure and resilient world.
Our culture:IEMers believe in the greater good and it is our commitment to attract those who have excellent technical skills, creative minds and innovative ideas to keep propelling us forward.
Primary Location:

• Candidates can originate from anywhere in the United States
• You will work remote from home

Job Summary:IEM is looking for a Verification of Benefits and Quality Control Specialist is responsible for reviewing applications for quality, comprehensiveness, and eligibility while documenting and communicating with case managers as needed within the functional area with limited supervision. A VOB/QC Specialist will have and maintain a complete understanding of all applicable program policies, procedures, and requirements within the guidelines established to follow program compliance. May also provided support with day-to-day project management activities for quality control, which may include supplementary responsibilities relative to the program and its needs.
Candidate must be attentive to detail, understand program policies, analytical, and possess good written and interpersonal communication skills. The program requires strict compliance with federal and state regulations and program policy.
Essential Functions:

• Review records for duplication of benefits (DOB), fraud, waste, inconsistencies, investigate, and collaborate with and internal partners to resolve issues with analysis and customer service skills. Where problems arise, log support issues, communicate, resolve and escalate according to defined standard operating procedures.
• Analyze and verify provided documentation for inconsistencies, accuracy, and various discrepancies with an understanding of program policy.
• Understand program needs, policy, departmental process flows, and standard operating procedures.
• Participate in updates and improvements to Verification of Benefits & Quality Control policies and processes.
• Follow-up with identified compliance issues, initiate corrective actions, based on policy guidelines, and implement program controls, as necessary.
• Manage individual workload, productivity, and communications that enable accurate, efficient, and policy compliant processing.
• Contribute to team success with effective communication and sound decision making
• Respond to questions and requests professionally and in a timely manner.
• Other remote duties as assigned.

Minimum Qualifications:

• Bachelor’s OR Associate’s degree from an accredited university in a relevant field. A combination of education and work experience will also be considered.
• Ability to exercise impartial, unbiased professional care when reviewing case files. Including the capability of the highest level of professional objectivity for gathering, evaluating, and communicating information.
• One (1) or more years of experience providing high level review of documentation and strong analytical skills.
• Analytical and Comprehension skills to review and understand Section 32o6 of the American Rescue Plan Act of 2021 (the HAF Statue) and the U. S. Department of Treasury Guidance for Homeowner Assistance Fund, issued on August 2021, and Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Award, 2 C.F.R. Part 200, especially Subpart F – Audit Requirements of the Uniform Guidance, implementing the Single Audit Act.
• Ability to perform tasks within a fast-paced environment and limited supervision.
• Excellent verbal and written communication skills and collaboration with team members.

Preferred Qualifications:

• Experience with mortgage, loan, and housing policy, materials, and processes.
• MS Office and Adobe Reader.
• Understanding the importance and handling of personally identifiable information.

Benefits and more:

• 10 paid holidays
• Vacation pay
• Sick pay
• 401 (K) plan with matching
• Company paid STD and LTD

IEM is an Equal Opportunity Employer including Vets and Disabled
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact Human Resources and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from Human Resources.