Visitor Services Coordinator
- Full-Time
- Rochester, MI
- Oakland University
- Posted 2 years ago – Accepting applications
Job Description
Visitor Services Coordinator
Position Number 988204
Requisition No. S01497
Salary Range/Pay Rate Salary commensurate with education and experience.
Position NotesOU COVID-19 VACCINATION POLICY
COVID-19 vaccinations are now required for all Oakland University students, faculty and staff.
Compensation commensurate with education and experience. Oakland University offers an excellent benefit program including a comprehensive medical plan with low contribution amounts for our employees, dental and vision plans at no cost for our employees, generous paid time off plans, a generous University contribution to our 403(b) retirement plan, tuition assistance for our employees and dependents, free access to our Campus Recreation Center and workout facilities, and flexible work schedules and wellness programs. These are current benefit levels subject to future changes.
Employee Group/Grade AP Band L
Job Category Administrative-Professional
Work Schedule FT/Reg (40 hours)
Shift/DaysThis is a full-time position.
<B>First consideration will be given to those who apply by August 9, 2021.</B>
Pay Schedule Month
Number of Hrs./Wk. 40
Position InformationMinimum QualificationsBachelor’s degree in Communications, Hospitality Event Management, Recreation, Organizational/Business Management or related field or an equivalent combination of education and/or experience.
Minimum of 3 years’ experience in customer service, event planning or sales with demonstrated success preferably for a museum or similar cultural organization.
Strong organizational, judgment and personal communication skills.
Ability to communicate effectively with others, including public speaking.
Ability to manage multiple projects at a time.
Be flexible and capable of improvisation, and comfortable with change and innovation.
Demonstrate positive interpersonal skills that promote open communication, friendliness, respect for all positions, and maintenance of confidentiality and contribute to success of the organization.
Ability to listen actively and be responsive to visitor needs and expectations.
Knowledge of Microsoft Word, Excel and ability to quickly learn other software programs.
Clear, concise, business-like communications skills with staff and the public are essential.
Must be able to work nights and weekends.
Desired QualificationsFamiliar with managing a budget.
Experience with driving program sales/sales outreach.
Experience working with volunteers.
Museum or cultural organization experience.
Experience in a supervisory capacity.
Experience with Volgistics volunteer software.
Experience with Caterease event software.
Experience with FareHarbor online ticketing software.
All QualificationsUnless otherwise required by an applicable collective bargaining agreement, all minimum, additional and desired qualifications are preferred, but qualifications, degrees, and/or experience deemed comparable and/or equivalent by Oakland University in its sole and exclusive discretion may be considered.
Additional Qualifications
Position PurposeUnder the general supervision of the Visitor Services manager, responsible for volunteer management, community events, daily tours, group tour sales, and photography/videography session sales. Answer visitor questions and communicating with MBE staff as needed. Responsible for volunteer / visitor services staff supervision, scheduling, training, program reports and budget monitoring.
Apply to this Job
Position Number 988204
Requisition No. S01497
Salary Range/Pay Rate Salary commensurate with education and experience.
Position NotesOU COVID-19 VACCINATION POLICY
COVID-19 vaccinations are now required for all Oakland University students, faculty and staff.
Compensation commensurate with education and experience. Oakland University offers an excellent benefit program including a comprehensive medical plan with low contribution amounts for our employees, dental and vision plans at no cost for our employees, generous paid time off plans, a generous University contribution to our 403(b) retirement plan, tuition assistance for our employees and dependents, free access to our Campus Recreation Center and workout facilities, and flexible work schedules and wellness programs. These are current benefit levels subject to future changes.
Employee Group/Grade AP Band L
Job Category Administrative-Professional
Work Schedule FT/Reg (40 hours)
Shift/DaysThis is a full-time position.
<B>First consideration will be given to those who apply by August 9, 2021.</B>
Pay Schedule Month
Number of Hrs./Wk. 40
Position InformationMinimum QualificationsBachelor’s degree in Communications, Hospitality Event Management, Recreation, Organizational/Business Management or related field or an equivalent combination of education and/or experience.
Minimum of 3 years’ experience in customer service, event planning or sales with demonstrated success preferably for a museum or similar cultural organization.
Strong organizational, judgment and personal communication skills.
Ability to communicate effectively with others, including public speaking.
Ability to manage multiple projects at a time.
Be flexible and capable of improvisation, and comfortable with change and innovation.
Demonstrate positive interpersonal skills that promote open communication, friendliness, respect for all positions, and maintenance of confidentiality and contribute to success of the organization.
Ability to listen actively and be responsive to visitor needs and expectations.
Knowledge of Microsoft Word, Excel and ability to quickly learn other software programs.
Clear, concise, business-like communications skills with staff and the public are essential.
Must be able to work nights and weekends.
Desired QualificationsFamiliar with managing a budget.
Experience with driving program sales/sales outreach.
Experience working with volunteers.
Museum or cultural organization experience.
Experience in a supervisory capacity.
Experience with Volgistics volunteer software.
Experience with Caterease event software.
Experience with FareHarbor online ticketing software.
All QualificationsUnless otherwise required by an applicable collective bargaining agreement, all minimum, additional and desired qualifications are preferred, but qualifications, degrees, and/or experience deemed comparable and/or equivalent by Oakland University in its sole and exclusive discretion may be considered.
Additional Qualifications
Position PurposeUnder the general supervision of the Visitor Services manager, responsible for volunteer management, community events, daily tours, group tour sales, and photography/videography session sales. Answer visitor questions and communicating with MBE staff as needed. Responsible for volunteer / visitor services staff supervision, scheduling, training, program reports and budget monitoring.