Veterinary Receptionist

Overview:Tumwater Veterinary Hospital - Veterinary ReceptionistWe are looking for a highly motivated and compassionate person to fulfill the role as a Veterinary Receptionist. The Veterinary Receptionist is often the first point of contact for a new client or referring veterinarian. The right candidate will be friendly, professional, courteous, show urgency and appropriate concern at all times. He/She must demonstrate excellence in handling difficult service situations, fostering client relationships, and skill at basic accounting and cash handling. Empathy, optimism and a positive attitude are essential for this role. Our ideal candidate would have at least 1 year of experience working in a veterinary hospital, and 1 year of customer service experience. Knowledge of Avimark Veterinary Software is a plus. This is a full time position, with shifts occuring Monday-Friday, including a rotating weekends and holidays.
Responsibilities:

Position Overview:

The Receptionist supports and adds value to an efficient organization dedicated to quality care and exceptional service. You will perform a variety of clerical and customer service work in providing support to the hospital, and to clients during often high stress situations.

Tasks include:

• Coordinate the flow of pets and owners in the lobby; placates owners distressed by long waits, scheduling glitches, and other problems.
• Identify potential emergencies in person, and over the phone, and schedule those appointments appropriately.
• Organize and process all payment plans, billing statements, and collections.
• Perform cashiering duties; process refunds, returns and credits as needed.
• Responds to inquiries about the range of services the practice provides and the species it treats; refer to appropriate department/staff member as needed.
• Input data to practice management software to check pets in; make simple postings to accounts; compile data for various reports.
• Receive and distribute incoming mail; and process outgoing mail.
• Coordinate and schedule appointments; provide clients with appointment reminders and any special instructions; call clients whose pets have overdue treatments.
• Respond to client emails; type and edit a variety of correspondence, and process faxes.
• Able to learn basic veterinary medicine terminology.
• Become familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives and be able to confidently discuss with clients.
• Use Windows based computer systems, word processing, email, web search and other skills needed to effectively use software.
  

Qualifications:

Minimum Qualifications/Requirements:

• High school diploma, GED or equivalent combination of education, and/or experience.
• Knowledge of clerical procedures such as alphabetizing files and records.
• Must be flexible with scheduling and able to work some weekends and holiday.
• Tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.
• Some moderately physically demanding work, involving lifting or carrying up to 50 pounds.

How to Apply:You must be a minimum of 18 years old to apply. This is a full time position, with shifts occuring Monday-Friday, including a rotating weekends and holidays. Hours are 34+
Minimum Qualifications/Requirements:

• High school diploma, GED or equivalent combination of education, and/or experience.
• Knowledge of clerical procedures such as alphabetizing files and records.
• Must be flexible with scheduling and able to work some weekends and holiday.
• Tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.
• Some moderately physically demanding work, involving lifting or carrying up to 50 pounds.
  

FT position includes: medical, dental, vision benefits, 2 weeks PTO, Holiday pay on holidays, 401K retirement plan, CE allowance, Scrub/uniform allowance plus pet discounts.
Salary based on experience.
For immediate consideration, please apply for this position at: PetVetCareers.com