UX Research Analyst

11621BR Knowledge & Research

WHAT YOU'LL DO

BCG’s Knowledge Services group is a growing, global team that drives knowledge management strategy, program implementation and operations for BCG. The KS team provides overall management of major knowledge management platforms, products and programs, including efforts in areas such as machine learning/artificial intelligence, expertise/reputation management, search, content management, social collaboration/communities, taxonomy, analytics, business request management and other related topics. Within KS, the Digital Knowledge Group is a new and growing team focused on developing and deploying leading edge knowledge solutions supporting BCG’s business goals, through leverage of data, analytics and cognitive solutions.

We are seeking a passionate, driven and proven UX Research Analyst to play an integral role in the early stage development of the Digital Knowledge Group and its products. This is a multi-faceted role that will touch many aspects of user research, UX design and product marketing. We are seeking an experienced candidate who thrives in work environments that require strong problem solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication. Successful candidates will not only have a thorough understanding of contemporary user-centered design methodologies, but also will deliver both highly analytical, as well as highly creative ideas, to product teams and other key stakeholders.

YOU'RE GOOD AT

• Conduct qualitative and quantitative user research that deepens our understand of the user base for a variety of digital products, as well as change initiatives
• Collect and analyze user behavior through ethnographic research, analytics/server logs, online experiments (A/B testing), card sorting, benchmark studies, lab studies, and surveys
• Effectively communicate research insights & findings to product teams and stakeholders, leading with data-driven analysis, via written reports and oral presentations
• Evaluate design concepts in support of digital product enhancement and improvements, with a strong focus on user experience, as well as efficacy and productivity
• Grow our user research and insights capability as our product teams and portfolio expand, establishing an effective and continuous user engagement process
• Collaborate with designers, product managers, engineers, and research managers to prioritize research opportunities in a fast-paced, rapidly changing environment
• Work closely with leadership to evangelize the benefits of research driven design across product teams, and provide educational content and training to support this capability
• Plan, organize, execute and summarize user interaction sessions and workshops as necessary to support UX research activities
• Understand and incorporate complex technical and business requirements into research
• Identify support and other channels for identifying, and prioritizing user experience related issuesCoach and mentor other researchers/analysts to improve the quality of our user research

YOU BRING (EXPERIENCE & QUALIFICATIONS)

• Bachelor’s degree in Design, Information Sciences, HCI, Psychology or equivalent combination of education and experience appropriate to role
• Minimum of 3 years experience conducting UX research and analysis for software, SaaS solutions, Web applications which leverage emergent technologies, and/or mobile devices
• Substantial experience conducting semi-structured interviews, contextual field visits, and usability studies, both live and remotely
• Demonstrated experience planning and executing UX research studies, with global scope
• Experience with a breadth of UX research techniques, including ethnographic research, quantitative/qualitative analysis, online experiments (A/B and usability testing), card sorting, concept provocation and surveys
• Extremely strong written and verbal presentation skills
• Strong conceptualization ability, strong visual communication ability
• Established as an impactful team contributor, with strong collaborative problem-solving capabilities
• A portfolio demonstrating your research work and if applicable, design work, is a plus
• Experience with knowledge management platforms, products and or past projects a plus
• Experience in professional services industry or other highly matrixed organizations preferred
• Working knowledge of digital collaboration tools such as Slack, Trello, OneDrive a plus

YOU'LL WORK WITH

Our knowledge and research specialists collaborate with global colleagues across BCG to bring expertise and capabilities to the service of our clients. Our team is made up of a diverse pool of knowledge and research positions that allow us to pursue exciting, innovative research careers.

CITY

Chicago

COUNTRY

United States

YOU'LL BE TRAVELLING

Yes (20%)

YOUR EMPLOYEE TYPE IS

Regular

YOUR JOB TYPE IS

Full time

WHO WE ARE

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. To succeed, organizations must blend digital and human capabilities. BCG’s diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change through leading-edge management consulting as well as data science, technology and design, digital ventures, and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization to deliver results that help our clients thrive.

Practice Area Management & Operations team members keep BCG’s industry and functional practice areas operating responsively and efficiently. As a member of this team, you will contribute directly to the success of our business through a number of roles, including content development, process management, marketing, meeting and conference management, and internal/external communications.

EQUAL OPPORTUNITY

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.