Utilization Specialist
- Full-Time
- Houston, TX
- Accolade, Inc.
- Posted 2 years ago – Accepting applications
Job Description
Houston, TX time type Full time posted on Posted 2 Days Ago job requisition id REQ202111-066 About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade’s Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. Role overview. In this role you will serve as a liaison between 2nd.MD nurses and current members. Working collaboratively and efficiently with the nursing staff and other teams, you will schedule consults and follow-up with members to ensure they are prepared for and understand the consultation process. In addition to scheduling consults you will assist with outgoing referrals, health fair and webinar outreach and texting campaigns. A day in the life.
We find joy and purpose in serving others
Making a difference in our members’ and customers’ lives is what we do. Even when it’s hard, we do the right thing for the right reasons.
We are strong individually and together, we’re powerful
Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.
We roll up our sleeves and get stuff done
Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.
We’re boldly and relentlessly reinventing healthcare
We're curious and act big - not afraid to knock down barriers or take calculated risks to change the world, one person at a time. Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.
To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines. 2nd.MD
Apply to this Job
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade’s Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. Role overview. In this role you will serve as a liaison between 2nd.MD nurses and current members. Working collaboratively and efficiently with the nursing staff and other teams, you will schedule consults and follow-up with members to ensure they are prepared for and understand the consultation process. In addition to scheduling consults you will assist with outgoing referrals, health fair and webinar outreach and texting campaigns. A day in the life.
- Request availability from the 2nd.MD specialist to schedule consults
- Communicate with members throughout the scheduling process to ensure consults are completed in a timely fashion - Via email, phone, & text
- Accurately input necessary member information into Admin
- Meet team/personal qualitative and quantitative targets
- At least 1 year of experience in a medical setting
- Scheduling experience
- Knowledge of medical terminology
- The ability to navigate through multiple technology platforms
- A high level of professionalism and customer service skills
- The ability to prioritize and perform multiple high priority tasks concurrently with minimal direction
We find joy and purpose in serving others
Making a difference in our members’ and customers’ lives is what we do. Even when it’s hard, we do the right thing for the right reasons.
We are strong individually and together, we’re powerful
Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.
We roll up our sleeves and get stuff done
Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.
We’re boldly and relentlessly reinventing healthcare
We're curious and act big - not afraid to knock down barriers or take calculated risks to change the world, one person at a time. Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.
To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines. 2nd.MD