US Luxury Training Manager

Responsibilities:

• Plans & facilitates a variety of training programs (both virtually & in-person) for Field Sales: Beauty Consultant Training (selling and service skills, new product training, makeup artistry, special events, and basic schools)
• Acts as a liaison between Education Director and mLearning company to create effective & engaging content for key education modules in a timely manner
• Coordinates asset/content delivery for mLearning site
• Monitors & tracks mLearning Engagement to coach Account Executives & Beauty Consultants to performance standards
• Creates various Education templates to support field sales team including event writeups, promotions overviews, product overviews
• Supports key retailers with education site updates
• Assesses/evaluates training needs/priorities and communicates these directly to the Director of Training. Develops training action plan according to these assessments – includes strategies, sales results, and field expectations of future programs.
• Educate Elizabeth Arden Beauty Expert & Specialist Teams on new product launches and new event tools and services seasonally.
• Reinforces the Elizabeth Arden training message at every opportunity – i.e. in-store visits, during retailer presentations, etc.
• Participates actively in key retailer presentations in order to emphasize the importance of training in achieving sales performance and in building consumer loyalty.
• Establishes and maintains effective working relationships with Beauty Consultants, Field Sales, retailers, store personnel, and the New York Office.
• Evaluates and measures the effectiveness of training programs.
• Negotiates for preferred rates with different venues to keep within budget requirements.
• Allocates required time needed to coordinate shipping training materials to all schools on a timely basis
• Manage training supplies and Beauty Consultant gratis allocations.
• Participates actively in all Field Sales Director meetings and conference calls.
• Consults with Field Sales Management, Counter Managers and Retailers on a regular basis to keep track of Beauty Consultant progress and productivity
• Manages individual training and T & E budgets.
• Travel requirements, 20-30%
• Conducts in-store follow-up training to review key seasonal training messages (focus products, selling skills, etc).
• Coaches and develops the Beauty Consultant teams to increase productivity and average unit sale for desired retail results.
• Hold Beauty Specialist and Beauty Expert Teams accountable for image and service experience expectations.
• Collaborates with Field Sales Director on a Training Action Plan/Strategy that supports the short and long term retail sales goals of the region/territory includes:
  • Specific strategies/training programs for target doors
  • When not facilitating training seminars ongoing participation in-store to help drive retail sales in key markets
  • Resource allocation (training time and dollars) according to key business priorities
  • Training and development of Counter Managers, Beauty Consultants, and Retail Sales Specialist.

Preferred & Required Skills:

• Bachelors Degree required.
• Excellent platform training, interpersonal, negotiating, and organization skills.
• Excellent communication skills (written and oral) and presentation skills.
• Must be able to work collaboratively with other internal departments.
• Strong analytical skills.
• Proficiency in Microsoft Office programs.
• 3+ year’s sales/training.

Skills & Qualifications:

• Digital Instructional Design
• Analytical Reasoning
• Written Communication
• Verbal Communication
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

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