URGENT CARE DIRECTOR

The Director of Urgent Care is a lead administrative position responsible for the oversight and management of the daily operations for behavioral health urgent care locations.

Promotes a clinical culture that is welcoming, engaging and accessible. Fosters a professional environment that uses evidence based practices to provide services focused on behavioral healthcare, physical healthcare and social needs.

Oversees administrative support staff providing direction and guidance and administering management functions within the provisions of Urgent Care system policies and standards and federal, state, and local regulations.

Develops effective practice work teams and effectively implements and manages change, mentoring and developing staff and empowering practice teams.

Establishes and maintains strong working relationships with providers. Participates in the development of the operating and capital budgets as requested by the Vice President of Operations.

Identifies opportunities for improving front and back office efficiencies to achieve benchmark objectives and ensure a high level of consumer satisfaction and service.

Acts as a consumer advocate and provides resolution of consumer complaints regarding practice services.

Attains applicable regulatory expertise and reinforces practice activities that ensure agency compliance.

Participate in community professional organizations for the purpose of professional development.

Maintain clinical records in a timely manner as required by agency, state or federal funding sources and accreditation authorities. Complete all required forms and maintain same in a manner consistent with requirements.

Perform other duties as required and/or assigned by Vice President of Clinical Operations and/or Executive Staff.

EOE Statement: NorthCare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Master’s Degree in Psychology, Business, Public Administration, Nursing, Human Relations, Education, Health Administration or closely related field AND three (3) years in management capacity. Licensure in the State of Oklahoma in one of the mental health disciplines preferred. Knowledge of crisis intervention and ability to problem-solve with critical thinking skills. Ability to assess, plan, intervene and evaluate department process, operations, and staffing effectively.

This position requires a high degree of flexibility and efficiency. Must display proficiency in the MS Word processing software and intermediate general computer skills. Must demonstrate good interpersonal skills and the ability to effectively communicate verbally with English-speaking patients. Employee must have excellent written and oral communication skills. Must be able to move about facilities freely. Casual professional dress is required with adherence to dress code requirements.

Must have access to reliable transportation. Local travel is required. Must possess and provide verification of valid Oklahoma driver’s license during employment with NorthCare. Must maintain and provide verification of current automobile liability insurance including uninsured motorist coverage.

Must possess and maintain CPR, First Aid and Therapeutic Options certifications; or obtain within 30 days of employment with NorthCare. Must have and/or complete Co-Occurring Training and Trauma Informed Training within 60 days of employment with NorthCare. Must have TB test within 12 months prior to employment with NorthCare, or obtain within 30 days of employment with NorthCare. Must be COVID 19 vaccinated and follow CDC guidelines regarding COVID vaccination and Boosters.

Every NorthCare employee is responsibility for adhering to any and all laws, professional standards and ethical codes that apply to his/her job responsibilities.