Unified Communications Technician 11

JOB DESCRIPTION – Technician - Unified communications

Shall be full-time employee and be familiar with the installation, repair and maintenance of various types of telephone systems, PBX, VoIP and Wireless network. Technician shall have expertise in the installation of intercoms, paging systems, voice response units and all types of voice and data cabling and telephone instruments .

Expectations:

• The Unified Communications Technician is expected to perform day-to-day installation, service, programming, testing and troubleshooting of UC systems
• Provide Excellent communications skills when interacting with the customer and team members alike
• Provide support to Snr Engineer, System Programmer and other Team members
• Attention to detail
• Offer suggestions for performance improvement.
• Maintain a calm demeanor when interacting with others

Roles and Responsibilities:

• Provide support for the operation and maintenance of telephone systems, PBX, VoIP and Wireless network.
• Manage configuration changes, voicemail, phone configurations and software upgrades.
• Assist in development and design of the Voice Network
• Engage in regular communications troubleshooting and maintenance activities and resolve issues.
• Assist with planning and delivery of Voice Telecommunication projects and services.

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What's in it for You?

Joining Black Box means you’ll have the opportunity to work on exciting, highly visible projects with our customers. You’ll get to know large and small organizations across the world and work to deliver best in class IT solutions. You’ll be rewarded with a variety of experiences, development opportunities and exposure to some of the world's most admired companies. In addition to these rewarding experiences, you’ll have access to our comprehensive Total Rewards Program. Our program continues to evolve to meet the needs of our dynamic workforce by providing a variety of benefits which are applicable and competitive for each country & region.


About Black Box

Black Box is the trusted global solutions integrator and digital technology partner. With nearly 45 years of experience connecting people and devices, we are an organization of top technical professionals dedicated to delivering solutions and services that help organizations design, build, manage, and secure their communications and IT infrastructure and networks. Technologies include 5G/OnGo, connected buildings, digital workplace, multisite deployments, data centers, and IoT.

We also design and manufacture award-winning products for Pro AV, KVM, cabling, and networking known for their advanced functionality, flawless performance, outstanding reliability and fail-safe security. We deliver high-value technology services and products through our values, such as innovation, ownership, transparency, respect and open-mindedness combined with our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.

Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, sexual identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.