Unified Communication Tier II Technician - TS/SCI REQUIRED

Travel Required: NoneRequisition Type: RegularJob Description

Flexibility Requirement:

• NOC is 24x7 shift work; to include weekends and holiday for all employees
  • Day Shift: 6am – 2:30pm
  • Swing Shift: 2pm – 10:30pm
  • Mid Shift: 10:30pm – 6am

Desired Skill Level Requirements:

• Technical knowledge of VoIP / analog telephony systems, software, hardware, and Telecommunications standards, Unified Communications Manager, Unity Connection, and Unified Presence.
• Technical knowledge of VTC equipment such as Cisco Telepresence Management Suite, Tandberg and Cisco CODECs and MCUs.
• Technical knowledge of instant messaging systems, preferably Cisco Jabber.
• Technical knowledge of video streaming to include set top box and Vbrick.
• Ensure compliance with network security policies and procedures.
• Possess understanding of TCP/IP, H323, E164 and SIP protocols.
• Ability to troubleshoot common UC issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles and misconfigurations.
• Assist in the development of the training, local guides, Rules of Engagement (ROE) policies and Standard Operating Procedures (SOP) as they pertain to the UC environment.
• Create and report all outage notifications and network related issues according to standard operating procedures.
• Comprehensive knowledge of network topology; along with networked hardware and software tools listed above.
• Participate in Tier III projects or upgrades as tasked by GDIT management.
• Assist in Tier I responsibilities as tasked by GDIT management.
• Provides system/equipment/specialized training and technical guidance to lower skill level employees.
• Provide After Action Reports (AARs) for Problem Management resolution.
• Participate in special projects as required by GDIT Management.

Key Competencies:

• Must have a TS/SCI Clearance and the ability to obtain required Polygraph
• Interpersonal Skills
• Effective Communication skills - verbal and written
• Listening skills
• Problem analysis and problem solving
• Attention to detail and accuracy
• Customer Service oriented
• Adaptability
• Ability to work independently within a Team Concept
• Ability to multitask in a stressful environment

Education Requirement:

Degree in Computer Science or a related technical discipline; or the equivalent combination of education; technical certifications or training; or 2-5 years of directly related work experience.

Certification Requirement:

Security+ CE

Certification Preferences:

Network +

CCNA Collaboration (Highly Desired)

ITIL Foundations

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.