Triage Total Loss Adjuster - Tampa, FL

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities. Plus, Allstate is changing how, when, and where we work-to lead us boldly into our future. We're empowering our employees to create better ways of working through more intentional use of communication and collaboration practices, processes and tools.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Job Description

This role is responsible for Field/Copart work in the Mulberry, FL area

Now is an exciting time to join Allstate! One of the world’s most trusted brands is building a team of enthusiastic colleagues, who together, are helping guide customers to live a life well protected. Join us and you’ll have everyday opportunities to learn, grow and shape your future while pursuing your desire to do good for others.

A day in the life of a Field Virtual Triage Adjuster:

• Communicate empathetically with customers and help them through their claim process in a fast, fair, and easy manner
• Investigates complex or occasionally highly complex files, reviews damage, takes photos, and determines reparability or total loss through physical inspections at Copart location.
• Prepares damage estimates or valuation for complex or occasionally highly complex claims and locates parts
• Conditions vehicles, prepares report for customer and determines valuation of salvage
• Initiates payments (QCP, Fast Mobile Epay, etc.) and pays appropriate parties
• Negotiates and settles complex and occasionally highly complex claims in accordance with business unit best practices
• Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
• Responds to complex and occasionally highly complex arbitrations contentions

You’re provided with comprehensive training:

• We cover the cost to help you study for and earn your license
• We offer full paid virtual training plus on the job training
• Ongoing training opportunities for continuous improvement

What's in it for you?

• 
  Compensation range for this position is $51,600 - $71,050 per year, based on experience and qualifications
• Paid training and licensing
• Internet reimbursement
• Generous paid time off (PTO)
• Tuition reimbursement
• Discounted gym memberships
• Cafeteria style health insurance plan- starts day one!
• 401K match and pension plan
• Volunteer opportunities + matching donations
• Visit AllstateGoodLife.com to learn more

You’re a great match for this role if you have:

• Bachelor’s degree in related field preferred or equivalent experience
• Related auto estimating experience using CCC One, Audatex, or Mitchell preferred
• This role will spend most time in the field at a Copart facility and some time in a virtual at home environment
• View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions
• Previous customer service experience
• Value providing an effortless customer service experience
• Are organized and able to multi-task in a fast-paced environment
• Are known for clear and professional communication – both written and verbal
• Being bilingual and/or having prior military experience is a plus
• Company Vehicle(vehicle dependent on mileage and area of coverage) and cell phone may be provided based on business need.
• This position is not available for California, Alaska, and Hawaii residents

When will I work?

• 8:00 am - 4:30 PM local time

External Candidates

$1500 New Hire Sign on Bonus!

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life - including a generous paid time off policy. For a full description of Allstate’s benefits, visit allstate.jobs/benefits

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.