Transaction Analyst

Transactions Analyst | Maplewood, MN

The transaction analyst position is a full time position with HCL located on campus in Maplewood, MN. Our team assists customers with processing orders, product returns, invoice adjustments, account credits and freight issues. The transaction analyst is responsible for providing customer satisfaction quickly and efficiently.

Job Responsibilities:

Order Entry:

• Process customer order requests received via email & phone

• Promote ship-to account in system (as needed)

• Ensure orders are entered in an efficiently, accurately, and in a timely fashion

• Prioritize all escalated requests and provide expedited resolution for any aging orders

• Coordinate with CSRs to ensure that customer orders are processed appropriately

Case Management:

• Manage group boxes and own responsibility of all requests for assigned business groups

• Processing incoming requests via phone, email or internal client communications

• Ensure Service Level Agreements are met regarding case processing times

• Prioritize all escalated requests and provide expedited resolution for any aging cases

Credit Adjustments:

• Prepare credit / debit memos and send to customer

• Coordinate with client for required approvals

• Follow-up until resolution and send confirmation to customer

Return Shipments:

• Send return request forms to customers to fill out and return

• Process customer requests while adhering to defined returns/ sales policies

• Coordinate with CSRs/ Sales for needed information and approvals

• Provide notifications and coordinate with return centers, plants and carriers to ensure pickups of material and routing to the appropriate plants or customer (ship-to) address

• Provide follow-ups to the client, customers, plants/ return centers regarding requests

Additional duties as assigned

Qualifications:

• Demonstrated analytical & critical thinking skills

• Excellent written and verbal communication ( >35 WPM Typing Speed Required)

• Ability to learn quickly and exhibit initiative

• Computer literacy & proficiency using Web Browsers, Microsoft Outlook and Xcel

• Salesforce or SAP experience (preferred)

• Ability to Multi-task

• Ability to work both independently and in team environment

HCL is a global company with over 132K employees working out of 44 countries. Our annual company revenue exceeds $10B. Our fulltime employees will enjoy access to our excellent benefits package. Please check us out at https://www.hcltech.com.

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Full time

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Work Location:

• One location

Work Remotely:

• Temporarily due to COVID-19

Work Location: One location