Teller

Second Federal, located in Chicago’s Little Village, began providing banking services to immigrants in 1882. Since then, it has served immigrants of all backgrounds: German, Irish, Czech, Polish and Latino. The bank merged with Self-Help Federal CU in 2013.

Self-Help Federal CU assumed management of Seaway's branch network and deposits in May 2017.Self-Help Federal Credit Union was chartered in 2008 to build a network of branches that serve working families and underserved communities. With 19 branches in California, 10 branches in Illinois, and 2 branches in Wisconsin, over $1.2 billion in assets, and serving more than 78,000 members, Self-Help Federal is one of the fastest-growing low-income designated credit unions in the country. It is part of the national Self-Help family of non-profit organizations whose collective mission is to create and protect ownership and economic opportunity for all. For 40 years, the Center for Community Self-Help and its affiliates have provided $9.3 billion in financing to help over 175,000 low-wealth borrowers buy homes, start and build businesses, and strengthen community resources. For more information, go to www.self-helpfcu.org and www.self-help.org.

The Teller position includes working with customers to meet their financial services needs through processing transactions and suggesting new products or services. The successful individual will have demonstrated the ability to communicate clearly and persuasively with customers, as well as process financial transactions quickly and accurately. Professional appearance and dress required for this highly visible position

Essential Responsibilities:

• Achieve individual and branch sales goals by promoting and cross-selling bank products.
• Complete customer transactions accurately and timely.
• Identify solutions in support of customer needs.
• Research account information for customer inquiries.
• Maintain and enhance customer account relationships by providing excellent customer service
• Observe all security/internal controls and protect the bank against criminal and fraudulent activities.
• Accurate balancing within established time frames.

Credentials, Experience and Skills:

• Bilingual Spanish/English required.

• Entry-level to two years’ work experience, preferably in a financial institution or other relevant organization

• Strong commitment to our mission – creating ownership and economic opportunity for traditionally underserved communities.

• Preference for working in organizations that place priority on teamwork and collaboration.
• Sensitivity to issues of low-wealth borrowers and a desire to work in a racially and socially diverse organization.
• Well-organized self-starter with strong communication, computer and customer service skills.
• High School Diploma (or equivalent); additional education a plus

Physical Requirements:

Frequently requires use of manual dexterity and repetitive motions, primarily with the wrists, hands, and/or fingers. Must be able to occasionally lift and exert force of up to 40 pounds

Compensation:

Competitive salary, based on experience, plus a generous benefits package that includes health, dental, life insurance, flexible spending plan, retirement plan, paid parental leave, and domestic partners policy.

Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.