Telecom Engineer (Open To Remote)

Description

REWARDS AT SIMPSON STRONG-TIE

We recognize and reward employees with a carefully designed and comprehensive rewards package, including competitive compensation, quarterly bonuses or commission and first-rate benefits. May exclude some positions, such as seasonal jobs.

• Quarterly Bonuses/Commission: You will be eligible for either a bonus or commission, paid on a quarterly basis. We believe all employees affect customers, sales and revenue — directly or indirectly – and should be rewarded by sharing the company profits.
• Benefits: We provide a wide range of benefits for eligible full-time employees including: medical, dental, vision, retirement contributions, employee stock purchase and bonus plans, pay for holidays, vacation, sick days, funerals and jury duty, years of service awards, employee discounts, employee referral bonuses, charitable contribution matching, education reimbursement and more.

HOW WE'RE MAINTAINING A SAFE WORK ENVIRONMENT

These are some of the ways we're maintaining a safe work environment at Simpson Strong-Tie.

• Sanitizing: Increased cleaning and disinfecting of facilities
• Hand Sanitizer and Wipes: Providing hand sanitizer and wipes throughout our facilities
• Face Coverings: Providing face coverings for employees
• Limited Guests and Vendors: Limiting guests and vendors to those who are essential only
• Extended Sick Pay: Encouraging employees to stay home when sick
• Travel: Banning the use of public transportation for business purposes, when possible

BE A MAKER

At Simpson Strong-Tie, there’s a common thread connecting the people who work here: the drive to make things better and figure out how to get it done. We call it the Maker mindset. For over 60 years, our employees have fostered a collaborative workplace where people are engaged in creative thinking from the first day on the job onward. No matter what role you’re in — from production, to sales, to engineering — you’ll contribute to the growth and success of the company by having a Maker mindset.

When you think of the best a family has to offer — support, collaboration and respect — that's what we value. When there's a win, we'll cheer you on. When there's a snag, coworkers step in to help you out. Working on solutions together is just the way we do things here, and that creates an atmosphere that often feels like home.

You'll work alongside talented, passionate, dedicated, humble and genuinely kind people who are all contributing to our shared mission: to provide solutions that help people design and build safer, stronger structures. It's this mission and our strong people-focused values that have made Simpson Strong-Tie a unique place to work — a place where you can connect, create and build your career. We invite you to learn more about our culture and why our employees are our most loyal customers.

BE A MAKER

At Simpson Strong-Tie, we've built a workplace where people are connected and engaged in creative thinking from day one throughout their careers.

When you think of the best a family has to offer — support, collaboration and respect — that's what we value at Simpson Strong-Tie. When there's a win, we'll cheer you on. When there's a snag, coworkers step in to help you out. Working on solutions together is just the way we do things here, and that creates an atmosphere that often feels like home.

At Simpson Strong-Tie, you'll find talented, passionate, dedicated, humble and genuinely kind people who are all connected by our shared mission — to provide solutions that help people design and build safer, stronger structures.

It's this mission and our strong people-focused values that have made Simpson Strong-Tie a unique place to work for more than 60 years — a place where you can connect, create and build your career. We invite you to learn more about our culture and why our employees are our most loyal customers.

YOU

You want to be an important member of a strong team of other makers who take pride in their work and support each other. As a Telecom Engineer, you will be part of a team who oversees Simpson Strong-Tie’s global telecommunications services. The primary focus of this role is to provide day to day operational support and maintenance for existing and new telecommunications services. You will also assist in projects leveraging various technologies that attribute to the overall success of Simpson Strong-Tie.

If career growth is important to you, we not only know how to help you with that, it’s what we love to do: https://youtu.be/PUqzuWryYcU.

WHAT YOU’LL BE DOING (% of Time)

Daily administration and support of Voice, Video, and Unified Communications environment including, but not limited to, (Cisco Unified Communications, Contact Center, Cloud Calling, etc.). (30%)

Implement, maintain, and provide operational support for common VOIP Protocols, Call Components and Transports. (20%)

Monitor voice, video, and Unified Communications environment performance and troubleshoot problems as necessary. (20%)

Create and maintain documentation on all aspects of a global telecommunications environment including participation in the development of hardware, software, and documentation standards. (15%)

Interact with users and business partners in a consultative manner to gather and understand requirements to implement acceptable solutions. (15%)

DESIRED SKILLS AND EXPERIENCE

If you can do everything listed above, you’ve got what it takes. Perhaps some of the following would be helpful too:

• Prioritize and execute multiple projects and tasks in a high-pressure environment and provide timely status. Conduct research on varied topics as required.
• Strong analytical and problem-solving skills with customer service orientation.
• Strong interpersonal, written, and verbal communication skills while working in a collaborative environment. Must also possess the ability to articulate technical information clearly and simply to non-technical people.
• Maintain a collaborative approach in dealing with other Simpson Strong-Tie employees
• Demonstrate a genuine commitment to reach mutually beneficial solutions.
• Monitor and review work for accuracy and completeness. Complete work according to procedures and standards.
• Strong technical knowledge and experience with configuration and troubleshooting networking and telephony issues independently and successfully.

TRAVEL REQUIRED

This job requires domestic and international travel, up to 25%.

WORK STATUS & LOCATION

This full-time, exempt position will report to our Pleasanton, CA office. (Open to Remote). Posted pay range is based upon national average and may vary depending on geographical work location.

RELOCATION

Relocation is not available for this position.

Pay

$75700 - $98400 / year

In keeping with the Company's commitment to the communities in which it does business, we are an equal opportunity employer. This means that to the fullest extent required by local law, employment decisions are based on merit and business needs and not on race, color, citizenship status, national origin, ancestry, sex, gender (which state law may define to include gender identity/expression, transgender identity, pregnancy, childbirth or related medical condition, and gender stereotyping), sexual orientation, age, religion, creed, physical or mental disability, genetic information, medical condition, covered marital status, protected veteran status, or any other basis protected by applicable law.

Please note all job offers are contingent upon a successful background investigation and drug test. Simpson Strong-Tie’s drug policy is based upon Federal Law, and therefore will screen applicants for amphetamines, including methamphetamines, cocaine, marijuana/THC, phencyclidine, and opiates.

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