Technology Systems Specialist- SLS LTU

Foreign Service Institute

JOB DESCRIPTION: *

Position Objective: The Technology Systems Specialist supports the work of the Foreign Service Institute’s (FSI) School of Language Studies (SLS) Educational Technology Coordinator with a specific focus on SharePoint support for the school.

Duties and Responsibilities:

• Site Collection Administrator (SCA) for all SharePoint tenants within the School.
  • Support Divisions with creating, maintaining and improving SharePoint sites in the OpenNet and external tenants.
  • Help sections clarify SharePoint needs and design decisions. Show sections how to administer, edit, and secure SharePoint sites.
  • Interact with IRM to provision external tenant SharePoint accounts and reset passwords.
  • Work with FSI/EX/Training Management Systems to resolve SharePoint issues requiring higher-level action.
  • Serve as the primary point of contact between the School and SharePoint coordinators in other schools and meets with them regularly to exchange ideas and technical assistance as part of a SharePoint community of practice.
• Advise divisions on using Office 365 tools to automate business processes including collecting data and soliciting approvals.
• Guide divisions in transitioning from a document management system based on personal and shared-drives to a document management system based on Office-365 (OneDrive, SharePoint, Groups, and Teams).
• Track and understand Office 365 and IRM updates, announcements, and known-issues to inform stakeholders of effects on current systems and processes.
• Advocate for the School’s continuing adoption of Office-365, SharePoint, and Teams as dictated by user needs and IRM best practices.
• Provide School leadership and staff with information and end-user support on IRM-approved remote access solutions.
• Maintain the main School and Division sections of the FSI Intranet website and assist with maintaining permissions/editing/Phone Books, etc.
• Coordinate with the Bureau of Global Public Affairs to maintain the School’s section of the State.gov internet site.
• Support the development and implementation of the new learning management system (FSiLearn) by advocating for School needs and informing stakeholders of the system’s features and processes.
• Provide technical assistance for issues with the FSiLearn as needed.
• Assist the Ed Tech Team in the design and implementation of new Tech Portals.
• Conduct other duties as assigned, including one-off projects and general technical assistance in support of Department, FSI, and School technological initiatives.

Basic Qualifications:

• Bachelor’s Degree in Information Technology related field
• 1 year working in Information Technology related field
• Proven Proficiency: Knowledge Management Systems Administration (ex: SharePoint)

Minimum Qualifications:

• Bachelor’s or Master's Degree in Information Technology or Education Technology / Instructional Technology Related Field preferred
• Experience: 1 year working in Instructional Technology Role preferred
• Knowledge management Systems Administration (ex: Microsoft SharePoint) and Educational Delivery Systems / Learning Management Systems
• Knowledge of: Instructional Technology Hardware and Software

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

• While performing the duties of this job, the employee must be able to remain in a stationary position (standing or sitting) up to 90% of the time.
• Regularly operates a computer, and other office equipment using hands
• Frequently required to move about the office/building
• Communicates verbally and listens effectively in person and via telephone.
• Ability to read computer screens, correspondence, and reports.
• The employee must occasionally move, reach with hands and arms.
• The employee may occasionally transport or move up to 30 pounds.
• May be required to ascend/descend stairs, ladders, or ramps.
• The job is performed in various office settings
• The employee may be subject to related conditions such as dust, blowing air conditioning, and heat
• The ambient noise level is usually quiet, consisting of normal conversations, business machines (copiers, printers), and telephones, but occasionally may be above normal for portions of the business day.
• Reasonable accommodations are made to enable individuals with disabilities to perform essential job functions
• Office Work Environment: 100%

CTR Management Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.