Technical Support Representative HIRING NOW!

Who We Are:

Vivint is a leading smart home company in North America. With a professional team of Smart Home Pros and 24/7 customer care and monitoring, Vivint serves approximately 1.7 million customers throughout the U.S. and Canada.

Who we are looking for:

We are looking for individuals with a desire to deliver world-class customer service, a love of technology, and a passion for proactively building a career. As a Vivint Tech Support Representative, you will complete a 6-month paid training program where you will learn to handle a wide array of calls including but not limited to: customers who need account and/or technical support, teammate questions, customer escalations, outbound calls, and generating customer referrals, and offering promotions, products, and services.

You will deliver peace of mind in your interactions with teammates and customers.

What you will be doing:

You will complete three comprehensive training stages that, upon successful completion, will lead to the full responsibilities and pay

This position employs comprehensive training stages that when completed lead to the full responsibilities and pay of the Advanced Tech Representative.

***See specific stages and pay outlined below:

Stage One: Technical solutions

· Duration: 15 weeks, including 6 weeks training and on-floor nesting

· Pay: $15/hr. + Bonuses

Stage Two: Advanced Technical Solutions

· Duration: 11 weeks, including 2 weeks training and on-floor nesting

· Pay: $16/hr. + Bonuses

Stage Three: Advanced Issue Resolution

· Duration: Indefinite, including 1.5 weeks training and on-floor nesting

· Pay: $18/hr. + Bonuses

During the training stages above, you will learn to:

· Confidently field customer calls and troubleshoots advanced equipment issues with a high level of customer experience

· Accurately document and update records in required information systems

· Deescalate customers and find a resolution for more complex issues transferred from teammates

· Earn commissions through generating customer referrals and offering promotions, products, and services

What will make you successful:

· Ability to thrive in a high-volume contact center

· Ability to work with multiple software applications and screens simultaneously

· A high degree of resiliency and “bounce-back”

· World-class customer service and interpersonal skills.

· Demonstrated problem-solving skills

· Demonstrated tech-savviness; Prior technical exposure or interest

· Confident and prepared to initiate promotional and product upgrade conversations with customers

· Ability to maintain a high level of confidentiality

Minimum Requirements:

· Must be willing to commute to our Lindon, UT office

· Must be at least 18 years of age

· Must pass a background check and be licensed through the State of Utah as a Burglar Alarm Company Agent Annually.

Employee Perks:

• FREE Daily on-site catered lunch/snack/drinks
• Access to our private health clinic, 24/7 Gym, basketball courts, sand volleyball pits and much more
• Full health benefits
• Paid parental leave
• Mental health resources, including free, professional, and confidential counseling services available 24/7.
• Employee Resource Groups: Vivint Women, Vivint EDGE, Vivint Pride, Vivint Veterans
• Employee pricing on Vivint products
• Opportunity to make a meaningful impact in the communities where you work and live with our Vivint Gives Back organization
• Career development and leadership opportunities
• Discounts with various national companies and vendors
• Casual dress code

Vivint Smart Home is an equal opportunity employer, does not consider any protected traits (e.g. race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state, and local laws. We are a drug-free environment. We don’t conduct pre-employment drug screening; however, we do conduct random drug testing on-site.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Night shift
• Weekends

Supplemental Pay:

• Bonus pay
• Commission pay

Education:

• High school or equivalent (Preferred)

Experience:

• Call center: 2 years (Preferred)
• Technical support: 1 year (Preferred)

Work Location:

• One location

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Outcome-oriented -- results-focused with strong performance culture
• People-oriented -- supportive and fairness-focused

Company's website:

• https://www.vivint.com/company/careers

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• No

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place