Technical Support Analyst

We are seeking a Technical Support Analyst to provide the following:

• Provide 1st level support to proprietary Voter Registration System and other ELECT systems
• Provide deskside support to staff, to include hardware and software installation/troubleshooting
• Answer System Support hotline to provide technical support and direction
• Maintain technical knowledge base, including updating and creating knowledge base articles
• Maintain Agency assets via asset management system
• Possess exceptional customer service skills
• Manage ticket queues, and following up on open tickets
• Assist with special projects as needed
• Perform other support related tasks as assigned
• Ability to relay technical information to non-technical users

VA6448

Job Types: Full-time, Contract

Pay: $25.00 - $27.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Richmond, VA 23219: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Windows Desktop Support: 4 years (Preferred)
• installing/troubleshooting hardware and software: 4 years (Preferred)
• ticketing queue: 3 years (Preferred)
• relaying technical information to non-technical users: 3 years (Preferred)

Work Location: One location