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Technical Analyst Job In Oracle At Orlando, FL
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Technical Analyst 4-Support

  • Full-Time
  • Orlando, FL
  • Oracle
  • Posted 3 years ago – Accepting applications
Job Description
Technical Analyst 4-Support-2100030X
Applicants are required to read, write, and speak the following languages: English Preferred Qualifications
  • BS degree in Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Oracle Database at a functional and technical level (preferably Oracle Database Performance)
  • 4 years experience with Core products or five years experience with Applications products and have a technical degree
  • Global job level = IC4
  • In this position, you will routinely act independently while researching and developing solutions to customer issues
  • Job duties are varied and complex requiring independent judgment
  • May have project lead role
  • This is a 3rd shift role from 8:30AM to 5:30 PM EST.
Detailed Description and Job RequirementsAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

Job: Support

Travel: No

Location: US-FL,Florida-Orlando

Job Type: Regular Employee Hire

Organization: Oracle

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