Tech Support & Sales Rep

New salary info: this role has been updated to a base rate of $19/hour! This position is also eligible for a $3000 sign on bonus for new hires starting in September, to be paid as $1000 after 30, 60, and 180 days.

As a Technical Support & Sales Rep, you will provide exceptional customer and technical support on the phone or via messages through our website, chat, and/or e-mail, in a prompt, courteous, and efficient manner. After assessing the customers concerns, you will then identify and arrange solutions.

You will explain device capabilities and other product offerings, and engage with the customer to understand their technology and sell protection and tech support solutions.

You will sell our In-Home warranty service and other products to customers on each call. You will engage with the customer to understand their technology and sell protection/tech support solutions. Technical Support & Sales Reps have a passion for selling services & solving problems. You will Serve, Solve and Sell!

Asurion offers an exciting new compensation plan called Pay Per Experience. Under this plan our team members are paid for every interaction they have with a customer versus a traditional hourly pay model. On the Pay Per Experience compensation model, our team members average approximately 15% more than their hourly pay peers with the potential for much more. An average Expert in this program earns over $21 an hour and the top 10% earn over $31 an hour! The better the experience you provide, the more you make. We are offering a $3000 sign on bonus to be paid as $1000 after 30, 60, and 180 days. Must start by September 30 to qualify.

During training, compensation will be hourly at $19.00 per hour (+$1/hour for bilingual Spanish); this is also the pay rate for ‘nonproductive’ times like PTO, coaching sessions and follow up training. After training you will be compensated per experience.

About Asurion: As technology evolves, so does the complexity of making it all work. Asurion helps more than 300 million people around the world unlock their technology’s untapped potential. Partnering with leading wireless carriers, retailers and pay-tv providers, Asurion’s 20,000+ employees deliver a seamless, award-winning customer experience, anticipating their needs and providing tailored services reachable within one touch.

Job Type: Full-time

Pay: From $19.00 per hour

Schedule:

• 8 hour shift
• Weekend availability

Supplemental Pay:

• Signing bonus

Experience:

• Customer service: 1 year (Required)
• Sales: 1 year (Required)

Work Location:

• One location

Work Remotely:

• Temporarily due to COVID-19

Work Location: One location