SYSTEMS ENGINEER I

JOB DESCRIPTION

Job Title: IT Systems Engineer I, II, III

Department: 9360

The IT Systems Engineer responsibilities include infrastructure support, technical planning, implementation for compute and storage systems owned by South Central Regional Medical Center. Specific responsibilities include installing and supporting system hardware and software, performing system upgrades for current infrastructure, evaluating and installing software and software updates through WSUS to entire organization. Engineers are also responsible for automated monitoring controls that monitor systems health and managing alerts and notifications for early warning when system health is degraded. Systems engineers work collaboratively with Telecom, Network Engineers, Helpdesk, and Desktop Support Team to ensure maximum uptime and seamless user experience for staff of South Central Regional Medical Center. System engineers possess a desire and skillset to work with minimal supervision and in an autonomous state. They also coordinate support requests with outside vendors of systems that are hosted off premises. Systems engineers require a solid knowledge of enterprise IT strategies, infrastructure, architecture, automation through scripting, networks, security, and data center operations. Lastly they must possess superior documentation techniques to ensure there are knowledge resources for new employees or for other teams to utilize.

Job Components

• Professional Responsibilities:

• Demonstrates creativity and takes initiative in problem solving. Resolves or facilitates resolution of complex problems for assigned program.
• Participate in taking after hours call based on the needs of the organization. (on call rotation schedule.)
• Provide exceptional customer service for South Central Regional Medical Center users.
• Demonstrates a customer service approach to service delivery and effectively communicates with our customers on requests and incidents.
• Demonstrates motivational attitude.
• Show technical aptitude and ownership of issues across multiple disciplines and technologies.
• May have to work hours outside of normal 8-5 for projects and on call rotation.
• Reports directly to IT supervisor.
  

• Core Duties:

• Provides evaluation, engineering/design and implementation services for new products, technologies and solutions to address corporate business requirements. Provides Level 3 support and escalation support for Desktop Support Team and Helpdesk.
• Perform daily production support activities.
• Manage patching and code deployments across all environments.
• Lead projects associated to the enhancement or implementation of new or existing technology solutions.
• Provide technical leadership and ownership of issues across multiple disciplines and technologies.
• Conduct performance tuning and troubleshooting.
• Maintain comprehensive backup and monitoring alert process across entire organization.
• Ensure security and operational standards and procedures are maintained in accordance with SCRMC IT compliance requirements, HIPPA standards, and industry best practices.
• Identify and implement automation opportunities.
• Identify
• Research and recommend appropriate systems administration best practices.
• Other duties as assigned by management.
• Close support requests in ticketing system in timely manner.
  

• Essential Skill Competencies
  
  • Vmware Vsphere Suite
  • Vmware View Virtual Desktop infrastructure
  • Cisco Unified Computing System
  • Pure Storage
  • EMC Avamar and Data Domain
  • Microsoft Server 2003-2016 to include all roles and features
  • Good documenting techniques
  • Powershell scripting for automation purposes
  • Understanding of HIPPA standards and relation to IT
  • Active Directory Services to include certificate services
  • Citrix Netscaler and XenApp 7.5
  • SQL server experience to include maintenance best practices
  • Strong analytical skills
  • Group Policy implementation and troubleshooting
  • Basic Networking knowledge to include port configuration, vlan configuration, ios upgrades, ASA NAT configuration, and ASA ACL configuration.
    
    
• Minimum Requirements: 3yrs of Information Technology experience required. Prefer previous healthcare IT experience. Basic knowledge of networking principles from a cisco perspective including items listed in essential skill competencies. Detailed knowledge or professional certification in a data center technology area. A professional certification from either Cisco, VMware, or Microsoft. If applicant currently does not possess certification in one of these areas the applicant will be allowed 6 months to obtain. Some college or college degree preferred. Determination of Level I, II, III is based on a combination of factors to include but not limited to healthcare experience, professional certifications, work experience, education.
• Interaction Skills: Effectively communicate verbally and in writing; Ability to provide instructions and education to peers and end users within the organization.