Support Services Specialist

DutiesSummary

This position is located on the Cherokee National Forest, Watauga Ranger District.

This position is located on a Forest Service unit with responsibility for accomplishing a variety of support services.

For additional information about the duties of this position, please contact Keith Kelley, District Ranger at 423-735-1501 or by email at keith.kelley@usda.gov.


Responsibilities
• Utilize computer's software package to prepare reports, graphics, spreadsheets, database queries, charts, interoffice mail, etc., to complete assigned work tasks.
• Provide services to include budget, travel, procurement, property management, records management, Quarters/Housing Management, liaison, training, and clerical services to support unit (or management).
• Evaluate data and information gathered from invoices and receipts to update and balance the budget.
• Perform regular budget updates, corrections and report discrepancies to a supervisor to maintain the unit budget.
• Handle procurement requests for office supplies and equipment needed to support unit employees.
• Perform general property management support services to maintain and dispose of equipment to support unit functions.
• Perform property inventories, file maintenance, discrepancies reports and related documentation.
• Purchase supplies or services for unit using established procurement methods.
• Perform customer service functions to internal and external customers to support the unit.
• Provide the sale and issuance of passes and permits to visitors for general public programs.
• Process cash transactions, completes audits, and prepares various reports to ensure accurate status of funds.
• Provides technical and administrative supervision to subordinate employees.
• Plans work to be accomplished, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Foster an inclusive workplace where diversity and individual differences are leveraged to achieve the vision and mission of the organization.
• Promote and support a positive work environment to create a climate of mutual respect and integrity.
Travel Required

Occasional travel - Occasional with overnight lodging will be required for meetings, trainings, workshops, and field/site visits and reviews.

Supervisory status

Yes

Promotion Potential

7

• Job family (Series)

  0342 Support Services Administration

• Requirements

  RequirementsConditions of Employment
  • Must be a U.S. Citizen or National.
  • Males born after 12/31/1959 must be Selective Service registered or exempt.
  • Subject to satisfactory adjudication of background investigation and/or fingerprint check.
  • Successful completion of one year probationary period, unless previously served.
  • Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
  • Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
  QualificationsIn order to qualify, you must meet the eligibility and qualifications requirements as defined below by the closing date of the announcement. For more information on the qualifications for this position, visit the Office of Personnel Management's General Schedule Qualification Standards.
  
  Your application and resume must clearly show that you possess the experience requirements. Transcripts must be provided for qualifications based on education. Provide course descriptions as necessary.
  
  Basic Requirement:
  
  For the GS -05 level: Applicants must have three years of progressively responsible general experience, 1 year of which was equivalent to at least the GS-4 level; OR successful completion of a full 4-year course of study in any field leading to a bachelor's degree; OR combinations of successfully completed post-high school education (in excess of the first 60 semester hours) and experience. The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. General experience is experience that involved dealing with others in person-to-person work situations, in obtaining and providing a variety of services for an organization, or other work that demonstrated the ability to perform successfully the work of the position to be filled.
  
  For the GS-6 level: Applicants must have one year of specialized experience equivalent to at least the next lower grade level (GS-5); OR one full year (18 semester/27 quarter hours) of successfully completed graduate level coursework that is directly related to the work of the position (such as Business or Public Administration, or other administrative or management fields related to the position being filled); OR combinations of graduate level education that is directly related to the position and specialized experience. The education must have been obtained in an accredited college or university. Examples of specialized experience are: assembled monthly expenditures for operating budget reporting; Reviewed correspondence for grammatical accuracy; Purchased, received, and distributed supplies and special order items, including reconciling purchases in a database and monitoring when additional supplies needed to be ordered. For the GS-7 level: Applicants must have one year of specialized experience equivalent to at least the GS-6 grade level; OR one full year (18 semester/27 quarter hours) of successfully completed graduate level education if the coursework is directly related to the work of the position (for example Business or Public Administration, or other administrative or management fields related to the position being filled);OR combinations of graduate level education that is directly related to the position and specialized experience. The education must have been obtained in an accredited college or university. Experience must have demonstrated knowledge of the methods and procedures for providing or performing a variety of functions and services applicable to the position to be filled; ability to plan, organize, and control work involving diverse activities; ability to gain cooperation and coordinate the work of others; and skill in oral and written communications. Examples of specialized experience are: collecting and analyzing budgetary information and statistical data for use in the formulation and execution of budget requests and reports; Purchasing supplies, equipment, and services; Creating travel orders and vouchers; Composing, typing, and proofreading correspondence and narrative and tabular material (i.e., databases and spreadsheets).
  
  Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
  
  PLEASE SEE BELOW STATEMENT - ONLY APPLICABLE TO GS-06 AND GS-07 GRADE LEVELS:
  
  TIME IN GRADE REQUIREMENT: If you are a current federal employee in the General Schedule (GS) pay plan and applying for a promotion opportunity, you must meet time-in-grade (TIG) requirements of 52 weeks of service at the next lower grade level in the normal line of progression for the position being filled. This requirement must be met by the closing date of this announcement. Education

  This job does not have an education qualification requirement.

  Additional information

  Career Transition Assistance Plan (CTAP), Reemployment Priority List (RPL) or Interagency Career Transition Assistance Plan (ICTAP): To exercise selection priority for this vacancy, CTAP/RPL/ICTAP candidates must meet the basic eligibility requirements and all selective factors. CTAP/ICTAP candidates must be rated and determined to be well qualified (or above) based on an evaluation of the competencies listed in the How You Will Be Evaluated section. When assessed through a score-based category rating method, CTAP/ICTAP applicants must receive a rating of at least 85 out of a possible 100.
  
  Veterans who are preference eligible or who have been separated from the armed forces under honorable conditions after three years or more of continuous active service are eligible for consideration under the Veteran's Employment Opportunity Act (VEOA).
  
  Land Management Workforce Flexibility Act (LMWFA) provides current or former temporary or term employees of federal land management agencies opportunity to compete for permanent competitive service positions. Individuals must have more than 24 months of service without a break between appointments of two or more years. Service must be in the competitive service and have been at a successful level of performance or better. Part-time and intermittent service will be credited only for time actually worked. Non-pay status such as leave without pay is credited for up to six months in a calendar year; anything beyond six months is not credited. Applicants are responsible for providing sufficient information/documentation to determine if the 24 month criteria is met.
  
  Farm Service Agency (FSA) County Employees: Permanent County employees without prior Federal tenure who are selected for a Civil Service position under Public Law 105-277 will be given a career-conditional appointment and must serve a 1-year probationary period.
  
  For more information on applying under special hiring authorities such as the Veteran's Recruitment Act (VRA), Schedule A Disabled, etc., explore the different Hiring Paths on the USAJOBS website
  
  PROMOTION POTENTIAL: If you are selected for a position with further promotion potential, you will be placed under a career development plan, and may be non-competitively promoted if you successfully complete the requirements and if recommended by management. However, promotion is neither implied or guaranteed.

  This position is eligible for telework and other flexible work arrangements.Salary wage as shown is for Rest of the U.S. For more information, refer to the Office of Personnel Management,
  Salary and Wages web page.
  
  How You Will Be Evaluated

  You will be evaluated for this job based on how well you meet the qualifications above.

  You will be evaluated based on your qualifications for this position as evidenced by the experience, education, and training you described in your application package, as well as the responses to the Assessment Questionnaire to determine the degree to which you possess the competencies listed below:
  

  • Administration and Management
  • Clerical
  • Customer Service
  • Financial Management
  • Manages Resources
  • Supervision
  • Workforce Environment
  
  
  Your application, including the online Assessment Questionnaire, will be reviewed to determine if you meet (a) minimum qualification requirements and (b) the resume supports the answers provided to the job-specific questions. Your resume must clearly support your responses to all the questions addressing experience and education relevant to this position.
  
  If you meet the qualification requirements and are determined to be among the best qualified, you will be referred to the hiring manager for consideration. Noncompetitive candidates and applicants under some special hiring authorities must meet minimum qualifications to be referred.
  
  Note: If, after reviewing your resume and/or supporting documentation, a determination is made that you inflated your qualifications and or experience, your rating may be lowered to more accurately reflect the submitted documentation. Please follow all instructions carefully. Errors or omissions may affect your rating. Providing inaccurate information on Federal documents could be grounds for non-selection or disciplinary action.
  
  To view the application form, visit: https://apply.usastaffing.gov/ViewQuestionnaire/11014192
  
  Background checks and security clearanceSecurity clearance

  Other

  Drug test required

  No

  Position sensitivity and risk

  Non-sensitive (NS)/Low Risk

  Trust determination process

  Credentialing, Suitability/Fitness

• Required Documents

  Required Documents
  The following documents are required for your applicant package to be complete. Our office cannot be responsible for incompatible software, illegible fax transmissions, delays in mail service, your system failure, etc. Encrypted documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration.
  • Resume that includes: 1) personal information such as name, address, contact information; 2) education; 3) detailed work experience related to this position as described in the major duties including work schedule, hours worked per week, dates of employment; title, series, grade (if applicable); 4) supervisor's phone number and whether or not the supervisor may be contacted for a reference check; 5) other qualifications.
  • If education is required or you are using education to qualify, you must submit: a copy of your college transcripts. An unofficial copy is sufficient with the application; however, if you are selected, you will be required to submit official transcripts prior to entering on duty. Education must have been successfully obtained from an accredited school, college or university. If any education was completed at a foreign institute, you must submit with your application evidence that the institute was appropriately accredited by an accrediting body recognized by the U.S. Department of Education as equivalent to U.S. education standards. There are private organizations that specialize in this evaluation and a fee is normally associated with this service. All transcripts must be in English or include an English translation.
  In addition to the above, you must submit the documents below if you claim the following:
  • Current and former Federal employees: 1) Most recent non-award Notification of Personnel Action (SF-50) showing that you are/were in the competitive service, highest grade (or promotion potential) held on a permanent basis, position title, series and grade AND 2) Most recent performance appraisal (dated within 18 months) showing the official rating of record, signed by a supervisor, or statement why the performance appraisal is unavailable. Do not submit a performance plan.
  • Surplus or displaced employees eligible for CTAP, RPL, or ICTAP priority: proof of eligibility (RIF separation notice, notice of proposed removal for declining a transfer of function or directed reassignment to another commuting area, notice of disability annuity termination), SF-50 documenting separation (as applicable), and your most recent SF-50 noting position, grade level, and duty location with your application per 5 CFR 330.
  • Land Management Workforce Flexibility Act Eligible Applicants: please review the Required Documents for Hiring Authorities Quick Guide on the Forest Service website.
  • Current permanent FSA County employees: most recent non-award Notification of Personnel Action, (SF-50 or equivalent) showing your highest grade (or promotion potential) held on a permanent basis, position title, series and grade AND most recent performance appraisal (dated within 18 months) per above.
  • VEOA eligibles: please review the Required Documents for Hiring Authorities Quick Guide on the Forest Service website.
  • If claiming eligibility under a special hiring authority not listed above, please review the Required Documents for Hiring Authorities Quick Guide on the Forest Service website.

• Benefits

  Benefits

  A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Career transition (CTAP, ICTAP, RPL)

  Federal employees who meet the definition of a "surplus" or "displaced" employee.

• Federal employees - Competitive service

  Current or former competitive service federal employees.

• Individuals with disabilities
• Land & base management

  Certain current or former term or temporary federal employees of a land or base management agency.

• Peace Corps & AmeriCorps Vista
• Special authorities

  Individuals eligible under a special authority not listed above, but defined in the federal hiring regulations.

• Veterans

Current permanent federal employees with competitive status, Land Management Workforce Flexibility Act, CTAP/RPL/ICTAP and VEOA eligibles, Farm Service Agency permanent county employees, People with Disabilities, Peace Corps and VISTA, Reinstatement, Public Land Corps, and Resource Assistant Program eligible candidates.