SUPPORT BUSINESS II

Working for Metrocare isn’t just a job. It’s a career where
your skills and passion for delivering quality care make
a positive difference to the individuals that we serve.

GENERAL DESCRIPTION:

The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families and adults we serve.

The Business Support II position is responsible for coordinating and performing all clerical needs for the assigned team and ensuring customer satisfaction and flow. This is the mid-level business support position and must be able to work with minimal supervision.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential functions listed here are representative of those that must be met to successfully perform the job.

• Implements and maintains designated processes in the assigned team (including, but not limited to the following processes):
• Retrieves consumer for visit with team
• Creates procedure code for physician visit and places in Show status if necessary
• Maintains Team Schedule in My Avatar
• Schedules future appointments, Cancels and Reschedules
• Blocks and Clears for vacation, as directed by Business Manager
• Screens consumer needs, without making a clinical judgment
• Completes Financial Assessment and Consents
• Maintains updated demographic information in My Avatar
• Confirms payor and authorization before services are rendered
• Reviews Face sheets and ensures issues are resolved
• Calls No Shows for follow up on missed appointments
• Responsible for cleanliness and set up of treatment rooms
• Enters backups forms when system is down
• Gathers Medical Records as needed
• Gathers hospital discharge paperwork
• Copying, faxing, and all other general office duties
• Coordinates physician signatures with Business Manager, as necessary
• Coordinates payroll for team with Business Manager, as necessary
• Coordinates needed supplies for team with Business Manager, as necessary
• Coordinates lunch and snack activities for team consumers with Business Manager, as necessary
• Attends regional and team meetings as directed
• Demonstrate a high level of integrity and confidentiality
• Meets designated benchmarks and/or quality measures
• Provides backup support to Medical Records as needed
• Performs other duties as assigned.

COMPETENCIES:

The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

• Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws

• Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.
• Must attend bi-annual training classes and meet minimum requirements in class room setting as designated for position
• Customer Service Training = 85% min (bi-annual)
• Customer Service Training w/Switchboard = 85% min (bi-annual)
• PsychConsult Refresher = 70% (bi-annual)
• Financial and Benefits Training = 70% (quarterly)
• Effective verbal and written communication skills.
• Excellent organizational skills with the ability to prioritize workflow and meet deadlines.
• Ability to handle multiple task and special projects simultaneously.
• Able to work autonomously with minimal or no supervision.
• Able to maintain a high level of professionalism and confidentiality.

EDUCATION AND EXPERIENCE:

• High School graduate with some college or technical school/training with a minimum of 4 years of progressive customer service experience required.
• Experience in an office or MH/MR setting preferred.

MATHEMATICAL SKILLS:

• Basic math skills required.
• Ability to work with reports and numbers.
• Ability to calculate moderately complex figures and amounts to accurately report activities and budgets.

REASONING ABILITY:

• Ability to apply common sense understanding to carry out simple one or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

COMPUTER SKILLS:

• Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
• Ability to utilize Internet for resources.
• REASONING ABILITY:
• Ability to work in a multi-disciplinary team environment
• Ability to multi-task and accommodate high volume
• Ability to display a positive attitude and exhibit excellent customer service at all times
• Ability to apply common sense in carrying out job responsibilities
• Ability to function with little or no supervision
• Ability to self-initiate and motivate
• Ability to work with dual supervision & reporting lines
• Ability to exercise tact and diplomacy in interacting with internal/external customers
• Ability to implement and monitor processes within team
• Ability to be flexible
• Ability to problem solve

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain Texas Driver License within three (3) months of employment.
• Liability insurance required if employee will operate personal vehicle on Center property or for Center business. Must be insurable by Centers liability carrier if employee operates a Center vehicle or drives personal car on Center business. Must have an acceptable driving record.

PHYSICAL DEMANDS:

While performing the duties of this job, the incumbent is regularly required to talk and hear, use hands and fingers to operate a computer and telephone. Due to the multi-site responsibilities of this position the incumbent must be able to carry equipment and supplies (up to 15 pounds). The position requires standing and/or walking in excess of 7 hours a day.

TRAVEL:

• In county travel required occasionally
• No Overnight travel required

Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training and an outstanding benefits package:

• Medical/Dental/Vision
• Paid Leave
• Paid Holidays
• Employee Assistance Program
• Retirement Plan, including employer matching
• Health Savings Account, including employer matching
• Professional Development Allowance up to $1500 per year
• Bilingual Stipend – up to 6% of the base salary
• Many other benefits

Equal Employment Opportunity/Affirmative Action Employer

Tobacco Free Facilities - Metrocare is committed to promoting the health, well-being and safety of Metrocare team members, guests, and individuals and families we serves while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.

No calls from staffing agencies or independent recruiters