Supervisor, EDI Queue Processing

Alternate Locations: Dover, NH (New Hampshire); Atlanta, GA (Georgia); Omaha, NE (Nebraska)
Work Arrangement: Hybrid/Office
Relocation assistance: is not available for this opportunity.
Requisition #: 68083
The Role at a Glance: We are excited to bring on a Supervisor of EDI Queue Processing to join our Group Protection Operations Team supporting EDI Onboarding and Processing in one of the following key city offices (Dover, NH; Atlanta, GA; Omaha, NE).

Background Details
As the Supervisor of EDI Queue Processing, you will provide leadership, coaching and development to your team of approximately 10-13 direct reports who process member transactions that ensure proper administration of employee benefits. You will be responsible for oversight of and creating an environment that supports the customer-centric strategy, vision, and priorities of the organization. If this sounds like a role for you, please read on! What you'll be doing:

• Supervises team and processes for the EDI Queue Processing team.
• Responsible for ensuring workloads are appropriately balanced among team members and within established turnaround times.
• Partners with EDI Leadership to ensure common goals are met and/or exceeded.
• Builds organizational capacity by identifying and recommending process improvements that significantly reduce workloads or improve quality within EDI.
• Serves as a resource to team members and internal/external stakeholders on more complex assignments/projects.
• Maintains knowledge on current and emerging developments/trends, assesses the impact, and collaborates with EDI Management to incorporate new trends and developments in current and future solutions.
• Manages and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives.
• Establishes and implements individual and team priorities, performance goals and objectives to ensure completion of responsibility.
• Provides training and development opportunities, including stretch assignments, for team members and gives honest and open feedback to aid in the development of talent.
• Manages and evaluates individual/team performance and takes appropriate action to meet and/or exceed performance standards.
• Serves as a resource to team members and internal/external stakeholders on more complex assignments/projects.
• Ensures that processes are followed in accordance with internal controls and that data is appropriately managed per LFG corporate data privacy standards
• Ensures that top talent is hired and retained.

What we're looking for:Must-haves:

• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
• 3+ Years of experience in customer service environment directly aligned to the specific responsibilities of this role
• Intermediate Microsoft Excel skills

Nice-to-have experience (Preferred):

• Prior supervisory experience and/or experience working in Ardis/Converge
• Ability to balance technical aspect (system, customer, broker) and ability to lead a team.
• Ability to prioritize and continuously improve processes, procedures, systems and the team

What’s it like to work here?At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.
What’s in it for YOU:

• A clearly defined career framework to help you successfully manage your career
• Leadership development and virtual training opportunities
• PTO/parental leave
• Competitive 401K and employee benefits
• Free financial counseling, health coaching and employee assistance program
• Tuition assistance program
• A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations
• Effective productivity/technology tools and training
  

Work ArrangementHybrid/Office : Employees will work in a Lincoln office generally three days each week and work from home the remainder of the days, following any applicable in-office training period determined by their manager.
About The Company
Lincoln Financial Group, a Fortune 200 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas — Life Insurance, Annuities, Retirement Plan Services and Group Protection — focus on supporting, preserving and enhancing over 17 million customer’s lifestyles and retirement outcomes.

Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $324 billion in end-of-period account values as of June 30, 2021.

Ranked one of the Best Large Employers in America and Best Employers for Women by Forbes magazine as well as one of Newsweek’s Most Responsible Companies, Lincoln Financial Group makes a serious investment in our employees’ futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.
Lincoln is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Lincoln Financial Group is a committed corporate citizen included on major sustainability indices including the Dow Jones Sustainability Index North America and FTSE4Good. Dedicated to diversity and inclusion, we earned perfect 100 percent scores on the Corporate Equality Index and the Disability Equality Index. Follow us on Facebook, Twitter, LinkedIn, and Instagram. Sign up for email alerts at http://newsroom.lfg.com
Be Aware of Fraudulent Recruiting ActivitiesIf you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.
Additional InformationThis position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.
Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.
This Employer Participates in E-Verify. See the E-Verify notices.Este Empleador Participa en E-Verify. Ver el E-Verify avisos.

Nearest Major Market: Dover