Supervisor, Customer Care - Life Insurance

What You Will Do: As part of Transamerica’s team you will supervise and facilitate the day-to-day operations in the non-financial processing department. Monitor the daily activities of each processor with regard to the departmental service standards and quality goals.

What Success Looks Like:

• Evaluates and coordinates workflow and activities to achieve expected volume.
• Oversee departmental communications between CCR's and management staff with regards to policy/procedure changes, market updates and product/marketing initiatives.
• Field problem calls and escalated calls from CCR's and ensure issues are resolved quickly and accurately. Requires in-depth knowledge of products and services.
• Ensure proper training of each CCR. Monitor live and recorded calls providing constructive feedback in a timely manner. Coordinate efforts to improve quality of service in the department.
• Coach and mentor the team while maintaining departmental standards. Ensure performance goals are realistic and achievement is maintained. Prepare and deliver performance evaluations objectively and in a timely manner.

What You Need:

• Bachelor's degree in business or related field or equivalent experience.
• Minimum of 5 years relevant experience.
• Bachelor’s degree preferred.
• Supervisory/leadership experience preferred.
• Life Insurance experience would be a plus.

Working Environment:

Employees will be assigned to one of the following work location designations:

• In office employees will perform all of their work at a Company office location.
• Hybrid employees will need to work at a Company office location at times and a remote work location (typically their home) at times.
• Commuting Remote employees will need to report to a Company office location at times, but will perform their work primarily remotely.
• Non-commuting Remote employees will not be assigned to report to a Company office location (although they may need to travel to a Company office upon request) and will perform their work remotely.

What You Receive:

A Comprehensive Wealth + Health package. It’s our passion to empower people, and especially our employees, to add years to their lives and more life to their years. That means a healthy account balance and a healthy body to match. As you’ll come to discover, Wealth + Health is a central part of everything we do!

Wealth Benefits; Competitive Pay, Bonus, and Benefits Package; Pension Plan, 401k Match, Employee Stock Purchase Plan, Tuition Reimbursement, Disability Insurance, Employee Discounts, Career Training & Development Opportunities, Certification Sponsorship

Health and Work/Life Balance Benefits; Be Well Company sponsored holistic wellness program which includes Wellness Coaching and reward dollars, Parental Leave, Adoption Assistance, Employee Assistance Program, College Coach Program, Back-up Care Program, Paid Time Off to Volunteer, Employee Matching Gifts Program, Employee Resource Groups, Inclusion and Diversity Programs, Employee Recognition Program

Our commitment to inclusion & diversity means that we value differences. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment.