Supervisor, Centralized Operations
- Full-Time
- Oaks, PA
- Sei
- Posted 1 year ago – Accepting applications
Job Description
When you step into SEI – anywhere in the world – you know you’re not inside a traditional financial services company. We have no offices. Our open innovation spaces spur creativity, the provocative artwork inspires conversation, and the flexible work-life balance drives personal and professional growth. We are a place to inspire your work, build your voice, and grow your community. We’re different. And we’re proud of it.
The Investment Manager Services Division (IMS) at SEI is growing rapidly and is seeking new members on our Centralized Operations team. The Centralized Operations team is responsible for servicing existing Hedge Fund clients and assisting with the conversion and implementation of future business. The Specialist is responsible for all aspects of the relationship including supporting SEI’s proprietary workflow system, the portfolio accounting system (Geneva), and supplemental systems/technology. You must have excellent verbal and written communication skills and be comfortable explaining processes both over the phone and in face to face meetings with clients. Ideally, you will be proficient with Microsoft Excel & Access and be comfortable working/manipulating data. You are also required to have a thorough understanding of processes and procedures of a Hedge Fund's Operations, and be able to discuss our service offering in detail.
What you’ll do:
› You will serve as main daily client contact, cultivating and maintaining close relationships with clients through proactive measures and written/verbal communication.
› You will be responsible for coordinating internal SEI resources on behalf of client (COPs, Technology, Reconciliation, Accounting, Middle Office, etc.).
› You will work to identify, resolve, and /or escalate critical issues.
› You will serve as representative for each client with the various third party vendors used by the teams. You are also responsible for coordinating all new business setups.
› You will develop/document processes and controls for enhancements to our Alternative Fund Administration offering.
› You will manage client and internal expectations for ad hoc requests
› you will be required to take a consultative approach with client project requests and recommend best practices, prioritize, scope, and implement when necessary custom specifications.
› You will work with the team to continually define our service offering and manage client expectations.
› Keep up-to-date on industry initiatives. Train and supervise analysts on systems, processing, procedures, and job responsibilities.
› You must be comfortable working with various file and data formats.
› We want you to succeed and look for future solutions! Through attending and participating in various IMS and corporate professional development sessions, you will acquire the tools toidentify processes across the division and organization. You will have the opportunity to partner with a diverse team and grow your career.
What you bring to the table:
› BS/BA degree in accounting, finance, business or related field, or the equivalent in education and work experience.
› Minimum 2 years financial service experience.
› Strong analytical, problem-solving, organizational, communication and meticulous attention to detail.
› Detail oriented.
› Strong aptitude for numbers.
› Excellent interpersonal, communication and customer service skills.
› Ability to work independently and with others in an effective and professional manner.
› Strong interest in creating meaningful business solutions.
› Proficient in Microsoft Office.
› Strong organizational and time-management skills.
› Strong analytical and problem-solving skills.
Attributes we value:
› Team player
› Ability to adapt to various product deliverables
› Ability to work under pressure
› Individual who takes initiative & ownership of assigned responsibilities
› Excellent interpersonal and customer service skills
› Knowledge and expertise of financial and investment management account services
› Advanced knowledge of Advent Geneva
› Experience with workflow tools a plus
› Strong dedication to quality customer service
› Experience working with external clients a plus
› Ability to assist in the analysis, development, and documentation of procedures and controls for the new unit
› Must have strong math skills
› Advanced proficiency with Microsoft Word, Excel, and Access desired
› Regular and reliable attendance in accordance with position, business and/or client needs.
SEI is an Equal Opportunity Employer and so much more…After 50 years in business, SEI is a leading global provider of investment processing, investment management, and investment operations solutions. Reflecting our experience within financial services and financial technology our Oaks, PA office encompasses an open floor plan and numerous art installations designed to encourage innovation and creativity in our workforce. We recognize that our people are our most valuable asset and that a healthy, happy, and motivated workforce is key to our continued growth. At SEI, we’re (literally) invested in your success. We offer our employees paid parental leave, back-up childcare arrangements, paid volunteer days, education assistance, and access to thriving employee networks.SEI is an equal opportunity / affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.
Apply to this Job
The Investment Manager Services Division (IMS) at SEI is growing rapidly and is seeking new members on our Centralized Operations team. The Centralized Operations team is responsible for servicing existing Hedge Fund clients and assisting with the conversion and implementation of future business. The Specialist is responsible for all aspects of the relationship including supporting SEI’s proprietary workflow system, the portfolio accounting system (Geneva), and supplemental systems/technology. You must have excellent verbal and written communication skills and be comfortable explaining processes both over the phone and in face to face meetings with clients. Ideally, you will be proficient with Microsoft Excel & Access and be comfortable working/manipulating data. You are also required to have a thorough understanding of processes and procedures of a Hedge Fund's Operations, and be able to discuss our service offering in detail.
What you’ll do:
› You will serve as main daily client contact, cultivating and maintaining close relationships with clients through proactive measures and written/verbal communication.
› You will be responsible for coordinating internal SEI resources on behalf of client (COPs, Technology, Reconciliation, Accounting, Middle Office, etc.).
› You will work to identify, resolve, and /or escalate critical issues.
› You will serve as representative for each client with the various third party vendors used by the teams. You are also responsible for coordinating all new business setups.
› You will develop/document processes and controls for enhancements to our Alternative Fund Administration offering.
› You will manage client and internal expectations for ad hoc requests
› you will be required to take a consultative approach with client project requests and recommend best practices, prioritize, scope, and implement when necessary custom specifications.
› You will work with the team to continually define our service offering and manage client expectations.
› Keep up-to-date on industry initiatives. Train and supervise analysts on systems, processing, procedures, and job responsibilities.
› You must be comfortable working with various file and data formats.
› We want you to succeed and look for future solutions! Through attending and participating in various IMS and corporate professional development sessions, you will acquire the tools toidentify processes across the division and organization. You will have the opportunity to partner with a diverse team and grow your career.
What you bring to the table:
› BS/BA degree in accounting, finance, business or related field, or the equivalent in education and work experience.
› Minimum 2 years financial service experience.
› Strong analytical, problem-solving, organizational, communication and meticulous attention to detail.
› Detail oriented.
› Strong aptitude for numbers.
› Excellent interpersonal, communication and customer service skills.
› Ability to work independently and with others in an effective and professional manner.
› Strong interest in creating meaningful business solutions.
› Proficient in Microsoft Office.
› Strong organizational and time-management skills.
› Strong analytical and problem-solving skills.
Attributes we value:
› Team player
› Ability to adapt to various product deliverables
› Ability to work under pressure
› Individual who takes initiative & ownership of assigned responsibilities
› Excellent interpersonal and customer service skills
› Knowledge and expertise of financial and investment management account services
› Advanced knowledge of Advent Geneva
› Experience with workflow tools a plus
› Strong dedication to quality customer service
› Experience working with external clients a plus
› Ability to assist in the analysis, development, and documentation of procedures and controls for the new unit
› Must have strong math skills
› Advanced proficiency with Microsoft Word, Excel, and Access desired
› Regular and reliable attendance in accordance with position, business and/or client needs.
SEI is an Equal Opportunity Employer and so much more…After 50 years in business, SEI is a leading global provider of investment processing, investment management, and investment operations solutions. Reflecting our experience within financial services and financial technology our Oaks, PA office encompasses an open floor plan and numerous art installations designed to encourage innovation and creativity in our workforce. We recognize that our people are our most valuable asset and that a healthy, happy, and motivated workforce is key to our continued growth. At SEI, we’re (literally) invested in your success. We offer our employees paid parental leave, back-up childcare arrangements, paid volunteer days, education assistance, and access to thriving employee networks.SEI is an equal opportunity / affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.