Store Manager

SUMMARY

Working independently, the Store Leader directly influences the performance of everyone who interacts with guests and supports a solution selling environment. The Store Leader is responsible for fostering a selling culture that creates unique, complete solutions that exceed guest’s expectations. The Store Leader ensures best-in-class guest service for every GameStop guest by using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life. The Store Leader makes discretionary decisions involving all sales initiatives, operational effectiveness, marketing, scheduling, employment, and all other aspects of the day-to-day business processes of a GameStop store, which will demonstrate the commitment to a unique solutions selling experience for all guests. This position supervises at least one Assistant Store Leader and five or more Game Advisors and Senior Game Advisors, which will (replaced the word “may”) vary based upon store size, location, and expected sales volume. Store leaders model behaviors and actions that are needed to ensure every guest has an experience in the store which reflects our top notch guest service.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

• Provide best-in-class guest service: promptly greet guests, respond to and handle guest concerns quickly, effectively and courteously; align guest needs with GameStop product and benefit solutions; recommend additional items as appropriate; applies all selling behaviors during every transaction, and ensure every guest is thanked for shopping at GameStop; ensure all store associates consistently provide best-in-class guest service
• Focus and motivate the team on a selling culture, providing guests with the appropriate and best solutions to exceed their expectations and meet all their needs
• Support the total shopping environment, including visual and operational elements, and the guest relationships that lead to sales and repeat business
• Recruit, hire, assess, develop, and retain people who are committed to outstanding guest services, prioritize a selling culture, and passionate about selling complete, unique & creative solutions
• Schedule store associates to achieve optimum guest service levels, and delegate store tasks to ensure proper completion in an environment that puts the guest first each and every time
• Provide timely and appropriate feedback to all store associates concerning performance, which will include daily coaching, conduct (remove “ing”) performance coaching discussions as appropriate, provide feedback and assistance to all associates on how to conduct guest friendly interactions and write(remove “ing”) and present(remove “ing”) annual performance appraisals,
• Communicate clearly and regularly with store associates, other Store Leaders, the store support center, and multi-unit leaders to ensure that all GameStop store initiatives are implemented according to plan, keeping the guest experience in mind at all times
• Protect company assets through effective inventory control and loss prevention practices
• Lead store associates in meeting sales, profit and shrink goals
• Ensure that all areas of the store are clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order, keeping the guest experience in mind at all times
• Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system
• Manage all in-store merchandising activity and stock levels; communicate all shortages, record discrepancies and out of stock issues to the District Leader and Regional Loss Prevention Leader
• Ensure the sales floor is attended by a supervisor at all times, and the store always has a supervisory employee present, ensuring our guest experience a top notch visit within your store
• Train store associates on all aspects of their jobs, including all company/store policies, procedures and guidelines, ensuring our associates are aware of the top notch guest service expectation
• Teach, observe and coach individual sales associates based on expected selling behaviors and outcomes
• Ensure all Affirmative Action Program initiatives including proper completion of additional paperwork, document retention, and employment procedures and practices are adhered (*applies only to positions at a military base store)
• Form professional partnerships with appropriate military personnel on assigned military base including the Supply Base Leader (SBM). (*applies only to positions at a military base store), keeping the guest experience in mind at all times
• Visually inspect associates' and leaders' packages and/or belongings at store closing or at the end of a shift

RELATED COMPETENCIES

• Building a Successful Team – Uses appropriate methods and a flexible/interpersonal style to help build a cohesive team; facilitates the completion of team goals
• Building Guest Loyalty – Effectively meets guest needs; builds productive guest relationships; takes responsibility for guest satisfaction and loyalty
• Coaching – Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to ( remove “accomplish a task or solve a problem”)provide top notch guest service for every guest during every visit
• Driving for Results - Sets high goals for personal and team accomplishment; uses measurement methods to monitor progress toward goals; tenaciously works to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement; communicating the impact that providing top notch guest service has on results
• Work Standards – Sets high standards for self and others; assumes responsibility and accountability for successfully completing assignments or tasks; self-imposes standards of excellence rather than having standards imposed

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

• Must be at least 18 years of age and present state-required proof of age documents
• Must be able to provide genuine and friendly assistance to every guest during every visit
• High school diploma or GED required; An Associate’s or accredited Bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred
• Three or more years of retail sales, guest service, and/or management/leadership experience required; at least 1 year of retail management experience preferred
• Must be able to work alone and move throughout the store unassisted, for extended periods (up to 12 hours per day)
• Must be able to lift and/or move objects and displays (up to 30 lbs.), bend, stoop, reach with arms and hands, and climb on ladders
• Must be able to occasionally travel unassisted via car and/or plane to offsite conferences and meetings (less than 10%)
• Must be able to work a minimum of 44 hours per week

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

• Must be able to provide exceptional guest service skills
• Proficient ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred
• Ability to lead in a fast-paced, rapidly changing environment that includes multiple overlapping priorities
• Proficient knowledge of operating a point-of-sale computer system and properly completing required paperwork
• Proficient understanding of basic math functions (add, subtract, multiply, divide)
• Working knowledge of alphabetizing
• Possess or acquire during employment onboarding a working understanding of military ranks and related insignia
• Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner
• Proficient problem solving skills and judgment abilities
• Proficient ability to carry out instructions furnished in written, oral or diagram form
• Ability to deliver bank deposits according to loss prevention safety guidelines
• Ability to work extended hours/days as necessary, including Sundays
• Ability to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization
• Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, affirmative action and ethical responsibilities

Job Type: Full-time

Pay: $16.00 - $36.00 per hour

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Supervising Experience: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No