Staff Inbound Product Manager

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.

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What you get to do in this role:

The Product Manager is responsible for defining and building a premier customer experience that is desirable, feasible, and viable. The ideal candidate will have a customer-centric mindset, someone who will learn, understand and advocate the customer’s needs. They will use that deep understanding to execute on the business strategy for the product, as well as specifying the functional requirements needed.

We are looking for a self-starter to help us build our new world-class customer experience platform. The ideal candidate will be able to:

• Dive in and work closely with cross-functional teams to create a new world-class customer experience platform
• Manage product requirements through development including business requirements, user flow, stories, testing etc.
• Understand and be able to communicate the vision and features of the platform
• Help with the roadmap, and strategy of the product by elevating the user needs
• Collaborate with engineering and product management to shape, support, and execute product goals
• Support new feature launches, including launch communication, rollouts, and signal gathering
• Monitor and analyze user feedback for platform related pain points
• Apply expertise in quantitative analysis, data mining, and data visualization to tell the story behind the numbers and understand user sentiment better
• Design solutions that maximize the scalability of content and user experience
• Work closely with our research teams, UX/UI design and customers to iterate and design solutions
• Develop new ways to motivate customers using on-platform gamification

To be successful in this role you have:

• 8+ years of experience in product management role building enterprise grade software
• Deep understanding of product management processes and tools
• Deep understanding of user analytics and feedback loops
• Excellent verbal / written communication skills
• User research, Ethnography, and/or Analytics background is a plus
• Mobile/Responsive Experience a plus
• A scrappy self-starter with a steadfast commitment to quality
• A self-motivated problem solver who can innovate and calmly approach a fast-paced environment
• Excellent collaboration and teamwork skills
• Bachelor’s degree and MBA preferred

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.