Sr. Strategic Account Executive - Telecommute

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)

The Sr. Strategic Account Executive serves as the senior - level liaison to assigned client accounts. Responsible for developing client trend management strategies, retaining and growing assigned clients, cultivating multi - level client relationships, and managing staff.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Managing assigned accounts with a focus on client trend management, strategic plan development and execution, cultivating multi - level client relationships and manages staff
• Managing client contract renewal activities with the primary goals of retaining client, obtaining multiple year agreements and maintaining or improving profitability
• Maintaining consistent and regular client communications. Preparing and presenting regular client performance reviews, including identification of cost drivers, recommendations for cost savings opportunities, utilization and cost reports
• Prioritizes and conducts regular on - site or telephonic client meetings as appropriate to proactively review client benefits, drug utilization and trend management strategies
• Managing account team and ensuring that all client specific requirements are met including but not limited to (1) maintaining documentation of most current benefit designs, including exclusions, inclusions, formularies and co - pay structures and that information is accessible to Customer Service Pharmacy Technicians; (2) documenting plan change requests from clients and obtains appropriate approval, updates the Benefit Design Summary on the web, and confirms the plan change is completed and accurate; (3) following all audit requirements. Reviews Benefit Design Summary documents at least annually with clients and receives appropriate client signature approval
• Maintaining a complete understanding of client contract terms including but not limited to the monitoring and reporting of performance guarantees. Ensuring that all assigned contracts are monitored and reported as stated in the terms
• Managing and mentoring client services team members on creating and delivering client presentations, implementation activities and daily client interaction; Providing staff with feedback at least quarterly on the level of accomplishment of personal and departmental goals
• Developing strategies for staff development and retention
• Participating in recruitment activities for prospective employees
• Establishing multiple corporate relationships and participating in client sponsored events / charities
• Cultivating in - group growth through these relationships
• Staying abreast of industry trends and developments and demonstrating strong communication skills in presenting these to clients and staff
• Demonstrating expertise in pharmacy benefit strategies and clinical programs
• Supervising and assisting in the development of client specific implementation plans and managing overall client implementations
• Providing leadership to client services team members in departmental and corporate initiatives.
• Providing regular feedback to management team regarding client requirements and business development opportunities
• Providing training, support and direction to customer service representatives and staff as necessary. Updating the web tool with appropriate client specific information, e.g. member communication materials, formulary exceptions, exception documents. Educating and assisting clients in using help desk for day - to - day inquiries
• Participating in sales preparation meetings and finalist sales presentations as necessary
• Ensuring quick response and follow - up to client inquiries, including returning phone calls and emails within 2 hours and attempted resolution of all issues in less than 48 hours
• Follows - up with client within 24 hours after issue resolution
• Regularly attending and actively participating in company meetings as requested
• Participating as preceptor / mentor to new staff as requested. Assisting in the development of ongoing training topics and materials for staff
• Following all policies and procedures relating to job responsibilities and participates in the development and maintenance of departmental policies and procedures for Client Services, as appropriate
• Performing other duties as assigned to meet corporate objectives
• Providing support to other departments as requested
  

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s Degree or higher or equivalent years of experience
• 5+ years of strategic and/or consultative selling experience with senior - level executives at key client accounts in the healthcare, managed care, or pharmaceutical industries
• 3+ years of experience in the Health Plan Commercial Market
• Excellent written and oral communication skills
• Strong presentation, employee management, project implementation skills
• Proficient knowledge of the PBM industry
• Proven ability to handle complex client issues
• Understanding of pharmacy benefit strategies and pricing practices
• Strong business and financial acumen
• Demonstrates a high degree of client focus and attention to service
• Excellent negotiation skills
• If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained.
  

Preferred Qualifications:

• MBA
• PBM experience
• PharmD/RPh welcome
  

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Colorado Residents Only: The salary range for Colorado residents is $79,700 to $142,600. Role is also eligible to receive bonuses based on sales performance. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Strategic account executive, PBM, commercial, Health Plan, PharmD, RPh, Managed Care, Philadelphia, PA, Pennsylvania, Telecommute, Telecommuter, Telecommuting, Work from home, Work at home, Remote