Sr. Digital Product Owner – Omni-Channel Originations
- Full-Time
- Cleveland, OH
- KeyBank
- Posted 3 years ago – Accepting applications
Job Description
ABOUT THE JOB (JOB BRIEF)
Responsible for leading an Agile software squad and working with support partners to define and implement a comprehensive vision, strategy and roadmap for Omni-Channel Originations. Responsible for developing the scorecard and measuring against the business objectives while partnering to build reporting/analytics to support ongoing efforts. Develop and nurture an analytical and digital fluency within the team to drive business curiosity and fact-based decisioning.
ESSENTIAL JOB FUNCTIONS
Provide digital thought leadership, insight and analysis and strategic communications to the digital team as well as partners and stakeholders
Responsible for managing short and long-term roadmap for Small Business Deposits and other key initiatives
Direct the efforts of an I/T squad, including Business Analysts, tech leads, full-stack developers, and Q/A engineers
Drive Operational KPIs
Responsible for managing multiple projects at a time
Proactively identify and build process improvements across digital focus to drive revenue and/or cost save opportunities
Responsible for defect tracking and resolution
Facilitate change-management and quality-improvement initiatives with the goal of standardized and consistent quality and organizational effectiveness initiative in partnership with the Small Business Deposits and Consumer Deposits teams
Partner closely with the Legal/Compliance/Risk/Privacy teams to review and enhance procedures across all digital teams to ensure compliance with regulatory and audit requirements.
Facilitate cross-functional operating model to ensure partner inclusion and accountability by leveraging tools such as the Product Management Gating Process, Impact Statement and Bi-Weekly Status Update Meetings
Serve as primary contact for Originations’ regulatory exams and audits and GRC testing to provide product subject matter expertise
Facilitate the coordination of RCSA activities within Originations’ ensuring the appropriate risk appetite is maintained
Support client-facing partners with response and resolution to individual escalated client complaints and issues
Accountable for overseeing the resolution for system outages to ensure minimal client impact, working closely with product managers for resolution
Shared accountability for results/goals by working closely with digital product managers and Line of Business (LOB) partners
Work closely with our technology support partners to identify opportunities to improve our defect management, communication and resolution
Be a thought-leader and change agent with regard to improving internal processes and procedures over time REQUIRED QUALIFICATIONS
Bachelor’s Degree or equivalent work experience
5-8 years of Digital Product Experience
5-8 years of Experience managing multiple products and/or projects at a time
Strong skills in analysis, reporting, data gathering and interpretation
Strong problem-solving ability; uses rigorous logic and methods to find the right answers and extract strategic insights from large data sets
Passion for leading and developing people, creating followership and advancing Key’s culture
Passion for the customer experience and acting as a change agent
Demonstrated horizontal collaboration across multiple stakeholders to maintain strong relationships, including coordinating multiple resources to support strategy/program development
Strong experience in developing tailored strategies based on customer needs, preferences, and practices COMPETENCIES/SKILLS
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future-oriented; can articulate credible visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Client Focus: Is dedicated to meeting the expectations and requirements of internal and external clients; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with and gains their trust and respect.
Business Acumen: Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
Drives for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented with a relentless focus on execution; steadfastly pushes self and others for results.
Presentation Skills: Is effective in variety of formal presentation settings, e.g., one-on-one, small and large groups, with peers, direct reports, and bosses; is effective both inside and outside the organization, on both ordinary and controversial topics; commands attention and can manage group process during presentations; can change tactics midstream when original approach is not working.
Consistent demonstration of Key’s established leadership competencies. WORK LOCATION
FLSA STATUS: Exempt
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
45824BR
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Responsible for leading an Agile software squad and working with support partners to define and implement a comprehensive vision, strategy and roadmap for Omni-Channel Originations. Responsible for developing the scorecard and measuring against the business objectives while partnering to build reporting/analytics to support ongoing efforts. Develop and nurture an analytical and digital fluency within the team to drive business curiosity and fact-based decisioning.
ESSENTIAL JOB FUNCTIONS
Provide digital thought leadership, insight and analysis and strategic communications to the digital team as well as partners and stakeholders
Responsible for managing short and long-term roadmap for Small Business Deposits and other key initiatives
Direct the efforts of an I/T squad, including Business Analysts, tech leads, full-stack developers, and Q/A engineers
Drive Operational KPIs
Responsible for managing multiple projects at a time
Proactively identify and build process improvements across digital focus to drive revenue and/or cost save opportunities
Responsible for defect tracking and resolution
Facilitate change-management and quality-improvement initiatives with the goal of standardized and consistent quality and organizational effectiveness initiative in partnership with the Small Business Deposits and Consumer Deposits teams
Partner closely with the Legal/Compliance/Risk/Privacy teams to review and enhance procedures across all digital teams to ensure compliance with regulatory and audit requirements.
Facilitate cross-functional operating model to ensure partner inclusion and accountability by leveraging tools such as the Product Management Gating Process, Impact Statement and Bi-Weekly Status Update Meetings
Serve as primary contact for Originations’ regulatory exams and audits and GRC testing to provide product subject matter expertise
Facilitate the coordination of RCSA activities within Originations’ ensuring the appropriate risk appetite is maintained
Support client-facing partners with response and resolution to individual escalated client complaints and issues
Accountable for overseeing the resolution for system outages to ensure minimal client impact, working closely with product managers for resolution
Shared accountability for results/goals by working closely with digital product managers and Line of Business (LOB) partners
Work closely with our technology support partners to identify opportunities to improve our defect management, communication and resolution
Be a thought-leader and change agent with regard to improving internal processes and procedures over time REQUIRED QUALIFICATIONS
Bachelor’s Degree or equivalent work experience
5-8 years of Digital Product Experience
5-8 years of Experience managing multiple products and/or projects at a time
Strong skills in analysis, reporting, data gathering and interpretation
Strong problem-solving ability; uses rigorous logic and methods to find the right answers and extract strategic insights from large data sets
Passion for leading and developing people, creating followership and advancing Key’s culture
Passion for the customer experience and acting as a change agent
Demonstrated horizontal collaboration across multiple stakeholders to maintain strong relationships, including coordinating multiple resources to support strategy/program development
Strong experience in developing tailored strategies based on customer needs, preferences, and practices COMPETENCIES/SKILLS
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future-oriented; can articulate credible visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Client Focus: Is dedicated to meeting the expectations and requirements of internal and external clients; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with and gains their trust and respect.
Business Acumen: Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
Drives for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented with a relentless focus on execution; steadfastly pushes self and others for results.
Presentation Skills: Is effective in variety of formal presentation settings, e.g., one-on-one, small and large groups, with peers, direct reports, and bosses; is effective both inside and outside the organization, on both ordinary and controversial topics; commands attention and can manage group process during presentations; can change tactics midstream when original approach is not working.
Consistent demonstration of Key’s established leadership competencies. WORK LOCATION
- Any location (Cleveland, Buffalo, other Key Bank location, possible work from home/remote if not in a city with a Key Bank location) * This position will ideally be in Cleveland, OH. It may be located in a city with another Key Bank location or possibly have a Work From Home arrangement if the selected candidate does not reside in a city with a Key Bank location.
FLSA STATUS: Exempt
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
45824BR