SPECIALTY RESTAURANT HOST - OLD HOMSTEAD

Specialty Restaurant Host creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.

• Works diligently to support the S.H.O.W. Service Basic Standards culture and team philosophy throughout the property

• Adhere to established company and departmental procedures, guidelines and policies at all times

• Must have knowledge of Food and Wine and have the ability to suggest and promote items relating to the specific fine dining outlet

• Knowledge of multiple cuisines and the ability to promote and suggest available dinning outlets

• Maintain established company and departmental uniform, appearance, and hygiene standards at all times.

• Maintain a clean and organized work station at all times

• Side work duties must be completed as assigned and also completed in an efficient, accurate, and timely manner

• Must be knowledgeable of The Borgata and all it has to offer

• Answering phones according to established standards

• Booking of reservations utilizing the company reservation system

• Controlling the flow of the restaurant through awareness of business needs/volumes, station assignments, breaks, etc.

• Assist with station assignments, rotation planning, and opening/closing/securing the room at shift change or according to established hours of operation, etc.

• Report all situations to a manager or relief personnel in a timely manner

• Ability to multi-task including but not limited to answering the phone, greeting guests, rearranging reservations, etc.

• Awareness of all activities in the dining room

• Knowledge of safety/guest liability procedures for guests and employees

• Station assignments covering large areas with long walking distances

• Use of radios with headsets and earpieces for communication may be utilized in designated outlets.

• Proper radio and telephone etiquette is mandatory

Job Requirements

• Must have a minimum of six months experience as a host/hostess in a high volume and/or fine dining environment