Solution Architect - SaaS

Pitcher is a rapidly growing software company headquartered in Zurich, Switzerland that is continuing its expansion globally in the regions of EMEA, North America, Latin America and the Asia Pacific. The revolutionary Sales Enablement platform that Pitcher introduced in 2011 enables field sales representatives to execute their jobs more efficiently and thereby drive more sales. It is the super app for corporate salespeople. Across its focus verticals of Life Sciences, Consumer Goods, Manufacturing and Financial Services Pitcher empowers sales teams in over 136 countries to deliver best-in-class customer interactions whilst at the same time making the users' engagement with systems like CRM and ERP an enjoyable experience.

This is a unique opportunity to become part of an exciting journey with the possibility to impact the growth and development of a globally growing innovation company.

The Role

We require a high-calibre, dynamic Solution Architect, someone equally comfortable working across internal teams as with customers. This is an exciting and challenging position as part of the Service Delivery team within Pitcher. The candidate for this position will be working with a team of Solution Architects based across the globe responsible for operational sales support, customer engagement and successful project delivery and customer on-boarding.

The candidate must have at least 5+ years of experience working as a Solution Architect ideally within the Life Science, Finance, Manufacturing and Consumer goods verticals. You must be able to communicate effectively with customers and internal teams alike, have a strong technical background within the Sales Enablement arena and must possess the ability to work under pressure, while still delivering to tight deadlines.

What You'll Do

• Own the design, build and technical delivery of all Pitcher products under the overall project.

• Support the project and commercial teams to help develop strategic working relationships.

• Present your projects and insights to clients (including regular on-site and remote presentations and discussions).

• Deliver value-added consulting services by implementing the most efficient solution to address customer's business needs and use cases.

• Build and maintain business knowledge across all verticals.

• Communicate with key customers and internal management.

• Chair Design & build workshops as part of the project life cycle, training or aftercare process.

• Run stakeholder prioritization for engagement planning.

• Accurately track your time, costs, and progress to budgets relating to all your projects.

• Work closely with customers to translate business needs into technical solutions on the Pitcher platform.

• Work with project team members, and other internal teams to deliver high-quality, reference-able projects.

• Provide occasional pre-sales support.

• Contribute to internal processes improvements (collateral development, knowledge management).

• Maintain open lines of communication throughout each project phase, highlighting progress, risks, and issues to all stakeholders, both internal and external.

• Provide end-user training to customers when needed.

• Own the design, build and technical delivery of all Pitcher products under the overall project.

• Support the project and commercial teams to help develop strategic working relationships.

• Present your projects and insights to clients (including regular on-site and remote presentations and discussions).

• Deliver value-added consulting services by implementing the most efficient solution to address customer's business needs and use cases.

• Build and maintain business knowledge across all verticals.

• Communicate with key customers and internal management.

• Chair Design & build workshops as part of the project life cycle, training or aftercare process.

• Run stakeholder prioritization for engagement planning.

• Accurately track your time, costs, and progress to budgets relating to all your projects.

• Work closely with customers to translate business needs into technical solutions on the Pitcher platform.

• Work with project team members, and other internal teams to deliver high-quality, reference-able projects.

• Provide occasional pre-sales support.

• Contribute to internal processes improvements (collateral development, knowledge management).

• Maintain open lines of communication throughout each project phase, highlighting progress, risks, and issues to all stakeholders, both internal and external.

• Provide end-user training to customers when needed.

Requirements

• At least five years experience ideally within the Life Science, Finance, Manufacturing and Consumer goods verticals.

• Strong communication and relationship-building skills.

• Strong execution skills.

• Talent and desire for customer-facing activities.

• Strong project management and problem-solving skills.

• Ambition for high-quality and self-motivated work.

• Highly competent in Excel and PowerPoint

• Autonomous worker and keen learner, who can be relied upon to work on own initiative and be held accountable

Nice to Have

• Analyzing and interpreting complex data sets.

• Strong familiarity with the Sales Enablement industry.

• SaaS/Cloud experience.

• Experience in a customer-facing role, preferably with a software Service Delivery organization or consulting background, is preferred.

• Experience working closely with sales in a pre-sales environment.

• Consulting experience.

• MS Project experience.

• Experience in services delivery management.

• Fluency in English (written and spoken) is a must.