Software Configuration Analysis/Design - Assoc

Software Configuration Analysis/Design - Assoc

Position Description
CGI is seeking Production Support Specialist with 2+ years of experience to join our Professional Services team in a support role.

Your future duties and responsibilities

• Plan Change Release content based on the risk level assessment and the due date.
• Review Change Release SharePoint Work Log content for accuracy, grammar, dates, etc.
• Create Word document Change Release Ticket Migration Plans using Sharepoint Work Log information provided by the developers
• Create ServiceNow Change Tickets and Tasks from the Migration Plan information
• Obtain ServiceNow Change Ticket approvals at various levels
• Obtain Technical Team Contacts to implement each Task
• Facilitate Change Release implementations
• Document and communicate planned changes to IT and NiSource
• Ensure SOX compliant content while building and executing all Changes
• Perform SOX audits after each Change for all code migrations and on request
• Perform weekly SOX audits to ensure SOX compliance of all changes
• Attend daily, weekly, semi-monthly and monthly meetings Change related meetings
• Perform Change Releases during non-business hours
• Assist with monitoring the status and assignments of Incidents, Service Requests and Problems
• Attend meetings for awareness of content, discussions and to learn contacts

Required qualifications to be successful in this role
Strong organizational skills

• Proven attention to detail and follow up
• Excellent oral and written communication skills
• Problem solving and/or analytical thinking.
• Possess ability to manage workload and manage multiple priorities

DESIRED QUALIFICATIONS/NON-ESSENTIAL SKILLS REQUIRED

Experience in system development or system operations or change management

• Experience with ServiceNow
• Experience with DevOps
• Experience with ITIL

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change-supporting our clients' digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com .

No unsolicited agency referrals please.