Soft Services Manager

Job Summary: Amentum is seeking a Soft Services Manager for our operations & maintenance team.

• Typical work hours are Monday-Friday, 7:00am – 4:30pm; hours may vary based on business demand.

The Soft Services Manager is fully responsible for the overall operation of vendors completing custodial services, landscaping, pest control, snow removal, etc.

• Prioritizing work based on the needs of the client and for the on-time completion of all work, as well as all documentation involved.
• Ensuring all sub-contractors receive required training to perform the sub-contracted services in accordance will all Amentum and client safety rules, guidelines, and regulatory requirements.
• Scheduling, planning, documentation, performance and reporting with Amentum management team and client.
• Managing, leading, and developing the soft services team through effective communication, training, and development.
• Ensuring all waste streams are properly segregated to minimize their processing and endeavor to provide exemplary customer service and maximize revenue achieved from all waste streams.
• Ensuring soft services are run efficiently, maintain good customer relationships, aiming to exceed the customers’ expectations and achieving agreed upon KPIs.
• Managing budgets to ensure they are properly controlled and stay within agreed upon limits.
• Providing safety leadership in support of an accident free workplace through planning tools.
• Reviewing new job requests to differentiate between in-scope and non-scope work and addresses accordingly.
• Compiling, maintaining, and presenting various reports to Amentum management and client teams.
• Performing other duties as assigned by Management.
• Leverages leadership and organizational management skills to ensure the success of business expansion.
• Manages the operation and completes tasks to the satisfaction of each client, consistent with cost, schedule and contractual requirements.
• Develops, presents, and manages compliance to key performance indicators.
• Directly responsible for P&L and budgeting of subcontractors.
• Directly interacts with clients and manages relationships to ensure customer satisfaction.
• Invests in team building to create and develop a cohesive team.
• Researches and formulates related policies and procedures to ensure all associated administrative procedures are current and audit ready.
• Coordinates and monitors the purchase and maintenance of equipment and supplies.

Responsibilities:

• Oversees day-to-day soft services operations of client’s buildings and facilities.
• Influences, develops and controls budget, costs, staff and vendors by planning, scheduling, implementing processes and drafting procedures.
• Utilizes strong organizational and problem solving skills and creative thinking to introduce and manage change to achieve continuous improvement.
• Identify and maintain accountability for company assets within assigned area and ensure employees understand their obligation to protect company assets.
• Demonstrates leadership by example and shows integrity and candor in all actions.
• Works proactively to identify potential project problems or opportunities, analyzes these issues using appropriate resources, and develops and implements optimum alternatives.
• Develop and recommend long-range goals and short-range objectives as well as plans and practices to produce optimum results. Direct day-to-day operations to attain established goals and objectives. Monitor performance against approved plans.
• Clearly understands Amentum scope of work and contract requirements for the area of responsibility.
• Supports Amentum management as the designated Amentum agent for all discussions and negotiations with customers.
• Supports or conducts formal presentations to clients and/or management.

Minimum Requirements:

• Bachelor’s degree in business, engineering, facilities management, or a related field, or demonstrated equivalent combination of education and experience.
• Five years of supervisory experience in industrial Facilities Maintenance, Janitorial and/or Subcontractor Management.

Additional Information:

• Qualified applicants who are offered a position must pass a pre-employment substance abuse test.
• This position may require a valid Driver’s License.
• This position does not include sponsorship for United States work authorization.
• This position will require the ability to obtain a security access badge at our client’s location.
• This position will require various shifts, weekends, and alternative work schedules.

Physical Requirements:

• Requires the ability to regularly lift up to 50 lbs.
• Requires the ability to regularly climb extension ladders, roof ladder, stepladders, and stairs at least 10 times during shift.
• Requires the flexibility to bend/stoop, squat repetitive during shift.
• Requires the ability to regularly kneel repetitive for shift.
• Requires the ability to move in a 90-degree fashion on a repetitive basis for shift.
• Requires the ability to stretch/reach on a repetitive basis for shift.
• Requires the ability to walk extensively throughout the plant during shift.
• Requires the use of a Company/Client approved utility knife.
• Requires the ability to differentiate colors pertaining to wire color-coding.
• Some tasks will require repetitive wrist movement.
• Requires the ability to interact with all clients in a professional and friendly manner despite periods of stress.

Special Requirements:

• Wear steel toe safety shoes, safety glasses, gloves, hard hats and other Personal Protective Equipment as needed.
• Cope with demands (stressors) that are associated with the job and/or the work environment so that acceptable levels of performance and overall contribution are maintained.

Preferred Qualifications:

• Prior experience supporting the Intel customer
• Ten years of experience in a leadership position demonstrating the ability to manage subcontractors.
• Experience utilizing Continuous Improvement disciplines such as Six Sigma, Kaizen, Lean Manufacturing, 5S, 4 M’s, etc.
• Experience creating metrics and data mining for driving performance results
• Experience in creating Power Point presentation and giving presentation in front of large audiences
• Proficiency in Microsoft Office Suites with emphasis on the ability to navigate and formulate within Excel and Access
• General working knowledge of industrial facility maintenance in a manufacturing environment.
• Experience utilizing a CMMS (Computerized Maintenance Management System).
• Experience in new business start-ups.

Other Attributes:

• Must be willing to work overtime when required. May be required to work holidays and weekends.