Shift Leader

The Shift Leader of the restaurant is focused on delivering sales and profit results through profitability, Guest, people & operations. You’ll support the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, Guest service and people. The Shift Leader helps the shift run smoothly by taking care of their restaurant teams and Guests and delivering operational excellence.

Essential Duties and Responsibilities

Leading the Business

Maintains inventory by performing Daily and Weekly inventory inspections
Manages cash control per the policy manual and counts cash on hand, at shift changes and at closing, to determine shortages or overages and prepares bank deposits Review and approve invoices and ISTs
Track and record waste

Create Memorable Experiences

Conduct table visits
Motivates and directs Team Members to exceed Guest expectations with accurate, fast, and friendly service in clean surroundings
Fix bottle necks, call chicken drops, and monitor speed of service
ENSURE product quality and all standards are on the shift

Creating Leaders

Coaches, trains, and develops team members around processes and procedures at each station including LTOs
Actively participates in team huddles offering ideas that will help the team and restaurant
Ensures brand standards are met
Positioning team members on a shift and consistently thanking the team

Leading Store Operations

Be a role model for Team Members by working hard to implement shift plan and drive operational results
Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
Motivates Team Members during shift on each of the workstations
Reviews restaurant results to identify successes and areas for improvement
Ensures that restaurant upholds operational and brand standards

• May be needed to perform duties of TM or AM when necessary

Qualification and Skills

Must be at least eighteen (18) years of age
High School Diploma or GED required, 2 years of college preferred
Available to work evenings, weekends and holidays
Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant

Physical Demands

Must be able to lift up to 50 pounds of force frequently to move objects
Ability to carry products/boxes and miscellaneous weighing no more than 50 pounds
Consistently handles product preparation
Ability to kneel to utilize proper lifting procedures and to open safe
Consistently lifts for product preparation, stocking and inventory

Pay: $14-$15.00 per hour

$14 - $15.00