Sheriff S Dispatcher I

Definition and Class Characteristics

Testing and Interview details for the Current Recruitment Period of April 6-April 23, 2021:
WRITTEN EXAM: FRIDAY, MAY 7, 2021
INTERVIEWS FOR PASSING CANDIDATES-: WEDNESDAY, MAY 26, 2021

ADVANCED NOTICE OF TESTING AND INTERVIEW DATES ALLOW OUR CANDIDATES THE OPPORTUNITY TO ADJUST SCHEDULES FOR PARTICIPATION IN OUR EXAMINATION PROCESS.

IF YOU APPLY IN APRIL, PLEASE PLAN TO BE AVAILABLE ON THE TESTING AND INTERVIEW DATES IN MAY. IF YOU ARE NOT AVAILABLE PLEASE PLAN TO APPLY IN A FUTURE RECRUITMENT PERIOD.

WRITTEN EXAM IS SCHEDULED IN NEVADA COUNTY-NO REMOTE TESTING OPTIONS

THE SHERIFF DISPATCHER POSITION IS RECRUITED DURING EVEN MONTHS (February, April, June, August, October, December) AND TESTED IN THE ODD MONTHS (January, March, May, July, September, November) FOR THE YEAR 2021. CANDIDATES WHO CANNOT ATTEND POSTED TESTING DATES ARE ENCOURAGED TO APPLY IN FUTURE RECRUITMENT PERIODS.

Do you have a passion and desire for helping people? Do you enjoy working in a fast paced environment? Have you ever considered working as a Sheriff's Dispatcher? This highly sought after career allows you to be the first, first responder assisting the community in their time of need. If you are someone who is able to handle multiple tasks at once and doesn't mind shift work including nights and holidays, this is the perfect opportunity for you! Our 9-1-1 dispatch center is staffed with highly dedicated professionals that answer over 50,000 calls a year. Being a dispatcher is one of the toughest jobs that you'll ever love. Apply now to become a part of this rewarding team.
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Under general supervision, receives and assesses 911 system emergency and non-emergency calls and dispatches fire, medical and law enforcement personnel; maintains radio and telephone communication between the Nevada County Sheriff's Department and law enforcement, fire protection, and emergency service personnel within the County; and performs related work as required.

Sheriff's Dispatcher I:
This is the entry-level classification in the series. Initially under close supervision, incumbents learn and perform duties of increasing complexity. This class is flexibly staffed with Sheriff's Dispatcher II and incumbents normally advance to the higher level after gaining sufficient experience and demonstrating proficiency to meet the requirements of the Sheriff's Dispatcher II.

Examples of Duties

Essential:

• Receives and assesses emergency (911) calls and routine public phone calls, obtains necessary information, determines what resources to use, and dispatches units
• Tracks units and maintains cognizant knowledge of all field units as to their status and location throughout the assigned shift
• Uses the CLETS (California Law Enforcement Telecommunications System)
• Takes calls from units and dispatches deputies to calls for service, as well as any additional units required; dispatches special assignment teams as necessary to handle special or critical incidents
• Monitors internal alarms for 911 system, electronic equipment room, electrical power and generator back up system
• Monitors other agency radio traffic for possible assistance requirements; directs calls that require assistance outside of jurisdiction to other agencies
• Provides back up 911 PSAP service for Sierra County Sheriff and Grass Valley Police Department
• Researches involved parties for officer safety information on calls dispatched; researches locations/addresses for prior events and possible officer safety history at the location
• Runs want (missing persons, runaway, etc.) and warrant checks on persons, registration/stolen checks on vehicles, and checks on stolen property as requested from the field
• Monitors building's close circuit cameras and door locking devices

Important:

• Responds to requests for information from the public
• Maintains various documentation and logs such as nature of calls and responses provided, statistics and history
• Maintains office equipment, printers, phones, and computers; monitors and orders office supplies; cleans office, floors, kitchen area, equipment and consoles

Knowledge and Skills Required

NOTE: The required level and scope of the following knowledge and skills relate to the level of the position as defined in the class characteristics.

Knowledge of:

• Methods, equipment and procedures of a modern office
• Correct English usage, spelling, grammar and punctuation
• Practices, procedures, terminology and codes pertaining to the dispatch of police, fire, and emergency services
• Functions, procedures, and policies of the Nevada County Sheriff's Department
• Nevada County and adjacent service area roads, streets and landmarks
• Operations of radio dispatching and law enforcement teletype equipment
• Laws and regulations governing the release of information from law enforcement agency records

Skill in:

• Attending to multiple activities and sources of input simultaneously
• Memorizing codes, names, locations and other detailed information
• Communicating tactfully and courteously with deputies, the public, and other government agencies
• Establishing and maintaining effective working relationships with those contacted in the course of the work
• Thinking quickly, calmly and clearly in emergency situations
• Compiling, maintaining, processing and preparing a wide variety of records and reports
• Maintaining confidentiality of sensitive and legally protected information
• Operating radio transmitting, teletype and 911 console equipment
• Receiving and responding to incoming telephone and radio calls
• Assessing, prioritizing and determining appropriate response levels for law enforcement and related emergency situations

Education and Experience Required

Level I:
Completion of 12th grade and one year of experience in a setting which involves public contact, heavy phone usage, or customer service.

Licenses and Certificates:
Possession of a valid California or Nevada driver's license within 30 days of hire.
Must complete POST (Peace Officer Standards Training) Dispatch Academy training within 12 months of date of hire and complete CLETS/NCIC certification within the designated training period.

Proof of typing at a net rate of 35 wpm. MUST ATTACH PROOF TO APPLICATION. VISIT www.freetypinggame.net. Click on the Tests tab at the top and then select Free Certificate Tests and follow the steps. Once you have your certificate, save it and attach it in the attachment section of your application prior to submitting.

Physical Demands and Working Conditions:
Sustained posture and attentiveness for console operation with limited breaks; vision sufficient to read video monitors, annunciator lights, computer screens, and printed materials; manual dexterity to operate control console, computer keyboards, telephone, radio and standard office equipment; speech and hearing to communicate clearly by radio, telephone and in person.

Must work rotating shifts, holidays, weekends, and overtime.

Some accommodations may be made for some physical demands for otherwise qualified individuals who require and request such accommodations.

Other Requirements:
Must submit to and pass a psychological evaluation, medical examination and a background investigation.

This class description lists the major duties and requirements of the job and is not all-inclusive. Not all duties are necessarily performed by each incumbent. Incumbents may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

NOTE:This summary of benefits is not a binding document and is provided as a courtesy. Refer to specific summaries and agreements (MOUs) for specific benefit information.

Holidays:11 paid holidays per year. Sick Leave:8 hours per month. Vacation Accrual:1-4 years:80 hrs./year;5-12 years:120 hrs./yr.;13+ years:160 hrs./yr. Maximum accrual is 284 hours. Floating Holiday:16 hours max;24 hours max after 14 years of service Medical, Dental and Vision Plans:County of Nevada offers CalPERS' suite of medical plan offerings. We offer Delta Dental Coverage and Vision Service Plan (VSP) vision coverage. You may elect medical insurance for yourself only or you and your eligible dependents. You may elect dental and vision insurance for yourself only or for you and your eligible dependents. Your choice regarding medical insurance enrollment is separate from your election for dental and vision insurance. Dental and vision insurance are bundled, however (this means if you elect dental insurance, you must also elect vision insurance.)

Depending upon the plan selected by the employee, the County contributes a substantial amount of the total cost of the complete health package (including medical, dental and vision coverage). In 2020, the amount the County contributes for employee only coverage is $568 per month;for employee + one coverage, $1,113 per month;and for family coverage, $1,484 per month. For those employees who have health coverage from other sources, and who elect to not participate in Nevada County's plans, the County offers a $300 monthly taxable Cash-Back allowance. For part-time employees working 50% or more, the County contribution will be pro-rated. As an example, a 50% employee will only receive the benefit of 50% of the county contribution rates listed above, increase out-of-pocket costs significantly.

Life Insurance:The County pays the premium for employee life insurance coverage in the amount of $20,000, and $1,000 coverage for each eligible dependent. Optional life insurance is also available for purchase by the employee. Employee Assistance ProgramThe County-sponsored Employee Assistance provides confidential counseling, coaching, and wellness services to employees and their eligible dependents. Deferred CompensationThe County offers a 457 Deferred Compensation program and FSA (Flexible Spending Arrangement). Deposits into these plans are strictly voluntary and are made through a payroll deduction on a tax-deferred basis. The County does not make contributions to the employees' Deferred Compensation account. OtherJail Training Officer pay differential of 5% is payable to Correctional Officers II assigned to work as a Jail Training Officer. Freon and Pesticide pay differential of 2.5% is payable to employees certified in its administration who regularly use it in the course of their duties. Wastewater Certificate pay differential of 2.5% is available to employees in specific wastewater classifications who meet various criteria. Group Supervisors I/II are eligible to receive a 5% pay differential when assigned in writing to perform lead worker duties. Correctional Emergency Response Team (CERT) pay of $75 per month is available to Correctional Officers I/II and Correctional Sergeants who are assigned in writing to participate on the CERT team. Retirement:The County is in the Public Employees' Retirement System (CalPERS) coordinated with Social Security. The various Retirement Plans are listed below: "Legacy Members"- 2.7% @ 55Final Retirement Compensation based on Single Highest Year. Effective July 5, 2015, employees contribute a total of 10.585% towards the employer share of the PERS contribution which includes the employee's normal employee contribution of 8%. "Classic Members" to PERS- 2% @ 60Final Retirement Compensation based on Highest Three-Year Average. Employee contributes the normal 7% employee contribution. "New Members" to PERS- 2.0% @ 62Final Retirement Compensation based on Highest Three-Year Average. Employee contributes 7.75%. CalPERS defines "new members" as: (1) A new hire who is brought into CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any other California public retirement system.(2) A new hire who is brought into CalPERS membership for the first time on or after January 1, 2013, and who is not eligible for reciprocity with another California public retirement system.(3) A member who established CalPERS membership prior to January 1, 2013, and who is hired by a different CalPERS employer after January 1, 2013, after a break in service of greater than six months.

NEVADA COUNTY IS AN EQUAL OPPORTUNITY EMPLOYERAny information on this page or links is subject to change without notice. Nevada County Human Resources Department950 Maidu Avenue, Nevada City, CA 95959 (530) 265-7010 Comments, please email:human.resources@co.nevada.ca.us