ServiceNow ITOM Architect (Remote)

We Lead.We Transform. We Deliver.

Come work with the best of the best! Our people aredesigners, engineers, technologists, and industry thought leaders, all broughttogether with a singular focus on solving business challenges that stand in theway of organizational change and progress. Cask is a best-in-class ServiceNowdigital transformation partner and we have won numerous industry awardsincluding:

• ServiceNow2020 Global Elite Partner of the Year and 2020 Americas Elite Partner of theYear
• Inc. MagazineBest Workplaces 2020 and Inc. 5000 Fastest-Growing Private Companies (fourtimes!)
• ConsultingMagazine’s Best Small Firms to Work For and Fastest Growing Firms (two times!)

What you’ll be doing:

The ServiceNow ITOM / CMDB Architect role is accountablefor all aspects of the technical solution and implementation from initiationthrough closeout of Cask customer ITOM / CMDB projects. This person leadsonsite and virtual technical requirements gathering workshops with Caskcustomers to capture all requirements necessary to implement the solution onthe ServiceNow platform. The ITOM / CMDBArchitect provides consultative guidance to the customer and designs theoverall solution based on ServiceNow and industry specific best practices.

Key Areas of Responsibility

• Serve as primary technicalpoint-of-contact for projects
• Act as key interface between theCask development team and the customer
• Define technical solutions forarchitecture and design that are aligned with clients’ business problems andServiceNow ITOM / CMDB implementation best practices
• Co-lead requirementsgathering workshops with Business Functional team members to provide technicalguidance, and assist with capturing all necessary business, functional andtechnical requirements necessary to design and implement the solution
• Collaborate with BusinessFunctional team members to write/estimate stories
• Oversee developers’ work, and ownoverall quality and delivery of development
• Capable of executing hands-ondevelopment for stories that cannot be delegated
• Responsible for sprint demos,delivery of additional development artifacts and documentation, and knowledgetransfer activities as required
• Work collaboratively withEngagement Manager to monitor for scope creep and resolve critical path technicalissues and challenges
• Provide mentorship to developersand platform engineers on technical design standards and best practices
• Proactively maintainexpert knowledge and understanding of the latest ServiceNow platform andproduct offerings
• Maintain expert knowledge of theServiceNow ITOM / CMDB Products; Discovery, Service Mapping, Event Management,Orchestration, Cloud Management, including ServiceNow Common Service Data Model
• Assist pre-sales team with scopingservice engagements typically involving ServiceNow ITOM / CMDB products andcomplex integrations with client applications/systems
• Research partner or vendorsolutions to advise on optimal tools for integrations to meet clientrequirements
• Contribute to the continualimprovement of Delivery processes and the maturing of the ITOM / CMDB practice.
• Diligently and accurately trackand record all time and keep calendar up-to-date with scheduled activities
• Other duties and responsibilitiesas assigned

What you’ll bring to the table:

• 
  Proven consulting experience as akey technical resource leading the development and delivery of ITOM / CMDBsolutions in client environments
• Expert level proficiency in ITOM /CMDB produce line including current ITOM / CMDB CIS certification(s)
• Knowledge of ITIL, minimumfoundation level, ideally higher.
• Experience with key technologiesrelevant to ServiceNow integration solutions including: SSO, SAML, SSL, WebServices, LDAP, JDBC, ODBC, SOAP, SCP, FTPS
• Experience with scripting in theServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UIPages, Angular JS, Jelly, etc.
• Ability to listen,interpret, strategize and consult on complex business processes and technicalconcepts
• Demonstrated ability to influenceand consult with clients, translating technical strategies to business outcomesand business outcomes to technical strategies.
• Excellent interpersonal skills,customer centric attitude, and situational awareness
• Outstanding verbal, written andpresentation skills
• Proven team player and teambuilder
• Strong ownership, accountability,and attention to detail in all work efforts
• Superior maturity,professionalism, and judgment; ability to excel with minimum supervision
• Experience with SDLC processesimplementing in a variety of project methodologies: waterfall, iterative, SAFe,Agile/Scrum
• Ability to travel 25% of the time

Education, Certifications And/orExperience Qualifications

• 3+ years working on the ServiceNowplatform
• Degree or equivalent, preferablyin Computer Science or Information Technology
• ServiceNow Certified SystemAdministrator (CSA)
• ServiceNow CertifiedImplementation Specialist for one or more of the ITOM / CMDB products
• ServiceNow pre-salesaccreditations in multiple product lines (ITOM / CMDB)

Preferred Qualifications

• 5+ years working on the ServiceNowplatform or 8+ years of Industry experience
• Working knowledge of IT OperationsManagement and CMDB Processes (Event Management, Discovery, Service Mapping,CMDB/CSDM, Cloud Management, Orchestration)
• ITIL Foundations Certification

Why Cask?

Cooper [Noun | employee of Cask]. Experienced and reliableartisan who takes pride in providing innovative solutions to common challenges.

Multi-Skilled & High Performing[adjective | what makes a true Cooper]. Coopers give it their allby exceeding expectations. We must ensure that our deliverables actually solvea customer’s business problem.

Mojo [Noun | our mindset]. Coopers work together tosolve complex problems through the joy of innovation, collaboration andpersonal engagements not common in business today.

Come be a part of the transformationand innovation we deliver. Cask wasfounded in 2004 by a group of professionals who saw the need to help clientsuse process and technology in more efficient, cost-effective ways and createbusiness value; today we are a Consulting Magazine "top 10 firm to workfor" and are a 4-time Inc 5000 Fastest-growing company. We are recognizedin the 2020 Gartner Market Guide for ServiceNow ITSM Consulting, Implementation,and Managed Services.

Perks? Oh, yes.

Cask's success is based upon ourmost valuable asset - the people. Cask offers a complete benefits packagedesigned with your needs in mind. We strive to take an “employee first”approach. For more information about Cask’s benefits, please visit https://www.casknx.com/careers/.

We value diversity at ourcompany. Cask is an equal opportunity employer. Everyone who applies with the qualifications will receive considerationfor employment without regard to race, color, religion, sex, sexualorientation, gender identity, national origin, or any other applicable legallyprotected characteristics in the location in which the candidate is applying.

To learn more about Cask NX, pleaseour website at https://www.casknx.com/ and be sure to follow us on LinkedIn, Facebook, and Twitter.

To all recruitment agencies:We do not accept unsolicited agency resumes and are not responsible for anyfees related to unsolicited resumes.

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