Service Support Manager

The Service Support Manager will provide strategic and operational direction in support of Arjo’s Customer Service vision and goals. Reporting to the Director of Commercial Operations, this position will develop initiatives to identify opportunities for strategic enhancements in daily operations. Enhancements should focus on revenue growth and retention, cost reduction, increasing efficiencies, and streamlining processes.

Day-to-day in this role, you will manage all national service revenue activities, including Service agreement growth and retention, Service order processing and billing, and preventive maintenance management.

QUALIFICATIONS:

• Associate’ Degree (or higher) preferred
• At least 2 years’ experience directly managing Call Center or front-line Service employees. Medical Device or Healthcare industry experience is a plus.
• Strong communication skills – verbal and written.
• Proficient with MS Office applications, ERP systems, and database concepts. Knowledge of SAP is preferred.
• Demonstrated track record of effective performance in a fast-paced, solutions-oriented, dynamic business environment.
• Demonstrated ability to learn new technologies and apply them to current environments.

Job Type: Full-time

Pay: $32.00 - $35.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Overtime

Supplemental Pay:

• Bonus pay

Education:

• Associate (Preferred)

Experience:

• Direct Management of Call Center or Service employees: 2 years (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location