Service Porter

Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees.

Offers guest assistance. When a guest asks for assistance, the maintenance engineer either provides the assistance immediately or immediately contacts someone who can, and follows up to ensure the guest's need is met.

Performs repairs listed on work orders and maintains the work orders as a record of work completed. Tracks and records repairs. Makes repairs in a timely and professional manner.

Maintains all property maintenance records per company standards.

Performs required preventative maintenance and assigned tasks per the Gold Medallion Program.

Performs scheduled maintenance inspections and repairs as directed in the Gold Medallion Program.

Troubleshoots issues found, and repairs on-site whenever possible. In the event an outside vendor needs to be called, GM is to create a new service request via Work Oasis based on M.E.’s recommendations.

Maintains, replaces and rekeys both manual and electronic locks as needed, maintains accurate records of locks rekeyed.

Adjusts controls on mechanical systems to meet required Company standards.

Removes, cleans, replaces and maintains unit air conditioners (PTACs), televisions, telephones, and similar equipment.

Ensures fire safety equipment (fire alarm system, smoke detectors, fire extinguishers, etc.) are operational per the Gold Medallion guidelines.

Notifies Manager when major repairs are needed.

Ensures that all maintenance tools are in good working condition, stored neatly and securely in the maintenance room. Maintains monthly tool inventory records.

Complies with all OSHA, ADA and other safety and security policies outlined in the Extended Stay America manuals.

Employee is to maintain a clean and professional appearance, wearing only approved employer supplied work shirts, as well as employee supplied khaki/navy blue/black work pants as referenced in the employee handbook. Shorts permitted in certain markets and regions of the country.

Responds to emergencies at the property, or other nearby Extended Stay America locations if called.

OTHER DUTIES

When a porter is not on staff, maintains cleanliness of building exterior, grounds, walkways, driveway, parking areas and stairways.

Picks up loose trash and debris as first item each day and throughout the day, and if no porter is on duty, empties all trash containers daily, or as needed

Maintains cleanliness of storage shed, furniture storeroom, maintenance room, boiler room and flammable storage container.

Performs other tasks as needed (including lifting and storing items, cleaning units, etc.).

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

1. Must demonstrate knowledge of basic PC operation in the Windows environment.

2. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

3. Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

4. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

5. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

a. While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls and talk and hear. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

b. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Employee must take proper safety and precautionary measures when lifting heavy objects, and utilize all safety equipment available by the hotel.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee frequently works near moving mechanical parts and is frequently exposed to wet and/or humid conditions. The employee occasionally works in high, precarious places and in outside weather conditions and is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock.

The noise level in the work environment is usually moderate.

MINIMUM QUALIFICATIONS

High school diploma or general education degree (GED); minimum of twelve months related experience and/or training; or equivalent combination of education and experience. Training must be documented

Job Types: Full-time, Part-time

Pay: $12.00 - $14.00 per hour

Education:

• High school or equivalent (Preferred)

Experience:

• Custodial Experience: 1 year (Preferred)

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• Detail-oriented -- would rather focus on the details of work than the bigger picture

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• A job for which all ages, including older job seekers, are encouraged to apply

Company's website:

• extendedstayamerica.com

Work Remotely:

• No