Service Expert Specialist II

The Service Expert Specialist 2 works with customers, subcontractors and ModivCare staff to ensure quality service. The Service Specialist 2 also establishes positive and effective working relationships with customers, providers and agencies to establish superior customer service and to reduce the number of official complaints.

ESSENTIAL FUNCTIONS

• Records and initiates investigation of complaints, grievances and general issues via phone and all incoming communication channels
• Initiates corrective actions
• Work closely with other work streams to complete investigation
• Collects all necessary supporting information to accurately provide a resolution
• Monitors the complaint aging report in order to comply with turnaround requirements on resolution

POSITION QUALIFICATIONS

Education

• High School Graduate or General Education Degree (GED) required

Skills & Experience

• 2+ years customer service experience in a medical environment preferred
  Prior front office medical experience, medical case management and/or medical social work experience a plusExcellent customer service and proper phone etiquette skills
• Strong verbal communications, problem solving, time management and organizational skills
• Ability to effectively manage a high volume of work
• Ability to quickly learn new technology
• Ability to accurately type 35+ corrected words wpm
• Read and write English fluently
• Proficient in Microsoft Word, Excel and Outlook
• Ability to work independently or with a team a must
• Bi-lingual a plus

We value our team members and realize the importance of benefits for you and your family.

ModivCare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post -Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!!)

Salary: Starting at $15.18/hour

ModivCare is an Equal Opportunity Employer.