Senior Technical Program Manager

Coupa Software (NASDAQ: COUP), a leader in business spend management (BSM), has been certified as a “Great Place to Work” by the Great Place to Work organization. We deliver “Value as a Service” by helping our customers maximize their spend under management, achieve significant cost savings and drive profitability. Coupa provides a unified, cloud-based spend management platform that connects hundreds of organizations representing the Americas, EMEA, and APAC with millions of suppliers globally. The Coupa platform provides greater visibility into and control over how companies spend money. Customers – small, medium and large – have used the Coupa platform to bring billions of dollars in cumulative spend under management. Learn more at www.coupa.com. Read more on the Coupa Blog or follow @Coupa on Twitter.

Do you want to work for Coupa Software, the world's leading provider of cloud-based spend management solutions? We’re a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, we’re building a great company that is laser focused on three core values:

1. Ensure Customer Success – Obsessive and unwavering commitment to making customers successful.
2. Focus On Results – Relentless focus on delivering results through innovation and a bias for action.
3. Strive For Excellence – Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

Coupa Software is a high-growth SaaS company and market leader in the BSM (Business Spend Management) space. We are in a major growth phase and wish to expand our Cloud Service Management team to help scale and support our leading cloud platform.

We are seeking a Senior Technical Program Manager with a strong Project and IT Service Management background and experience in a SaaS or product-focussed organization. This position is supported by the Director of Cloud Service Management. You will form part of a global team spread across 3 our primary centers in APAC, EMEA and the US.

Joining the team as a Senior Technical Program Manager will provide you the opportunity to make a huge impact. This is a highly visible role, leading technical programs and projects on behalf of the Coupa Cloud Operations team.
You will be supported through in-house training and certification on our Coupa University platform and through subscriptions with leading learning partners.

Coupa operates an open and autonomous work culture, where employees are challenged and critical thinking is encouraged. We operate an inverted organization structure - we support our employees, not manage them. This is core to our culture and we do everything we can to foster an entrepreneurial spirit within our team as we strive for personal and organizational excellence.

As a Sr. Technical Program Manager you will:

• Join a global team supporting infrastructure and development projects in cloud and data center environments
• Use your technical skills and natural leadership abilities to help define clear project goals and drive projects to a successful conclusion
• Track project and program progress, produce status reports, track project risks and issues, and develop plans to mitigate them through collaboration with partner teams
• Enhance project estimation and team capacity planning processes to ensure consistent and predictable project outcomes
• Be responsible for the enhancement and automation of such processes as Availability Management, Service Metrics Reporting and others as deemed necessary
• Drive a culture of continuous improvement through development and reviews of KPI dashboards related to project delivery and facilitate regular reviews with our partner teams

We’re looking for a Sr. Technical Program Manager who:

• Is experienced in managing projects involving modern SDLC methodologies and Agile/Scrum practices
• Has knowledge of SRE, Cloud Engineering, DevOps and Security practices and experience working with leading cloud service providers and data center environments
• Has 4+ years professional experience in a Project Management Office and holds a relevant project management certification
• Has a passion for excellence, and is a natural and analytical problem solver. You should enjoy digging deep to understand issues and like solving hard problems, taking a data-driven approach
• Is a confident communicator and can lead teams to achieve clearly-articulated and measurable outcomes
• Has excellent time management and organizational skills and the ability to manage multiple concurrent projects with cross-team dependencies and conflicting priorities
• Has a strong sense of service ownership and personal accountability, and a well developed bias for action
• Is experienced in Jira, Confluence, Asana, Excel, Project, Tableau and similar tools

Humans of Coupa:

• Humans of Coupa is a video series initiative focused on the people building a great technology brand and how storytelling, diversity of thought, and authenticity foster meaningful connections across our community. Our culture is founded on our people. Check out the stories of Coupa employees in our Humans of Coupa section.

At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of today’s dynamic businesses. It’s our people who make it happen, and we strive to attract and retain the best in every discipline.

We take care of our employees every way we can, with competitive compensation packages, as well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive health benefits for employees and their families, retirement and savings plans with employer match, a flexible work environment, no limit vacations for exempt employees, non-exempt employees are on an accrual basis for PTO, catered lunches…And much more!

As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.

Please be advised, inquiries or resumes from recruiters will not be accepted.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus pay

Experience:

• Project management: 4 years (Preferred)
• SDLC: 3 years (Preferred)
• Project planning: 4 years (Preferred)

Work Location: One location