Senior Systems Administrator II - Desktop Support

Secure our Nation, Ignite your Future

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Position Qualifications:

• Shall have 5 or more years of experience working in an enterprise IT desktop administrator role.
• Shall be Microsoft Certified: Modern Desktop Administrator Associate or Microsoft Certified Solutions Associate (MCSA); Windows 10 or 7 certified
• Demonstrated experience deploying and managing end-client computing of Microsoft Windows desktop platforms or ThinLinux.
• Demonstrated experience providing Desktop Support services to a variety of EUC platforms and applications such as thick, thin, and zero clients – both ‘physical’ and ‘virtual’ – persistent and non-persistent (Citrix XenDesktop, appV, and Windows Terminal Services)
• Demonstrated experience working directly with customers – in person or over the phone – to elicit all necessary details to capture their IT end-client computing requirements accurately and completely.
• Demonstrated experience with Microsoft and third-party application software installation, configuration, life cycle, management, metering, monitoring, etc.
• Demonstrated experience patching operating systems, Microsoft, and third-party patching to include research, testing, installation, troubleshooting, and rollback as needed.
• Demonstrated experience operating and maintaining solutions in secure processing environments which must adhere to U.S. Government Information Assurance and Security standards such as the Defense Information Systems Agency (DISA) Security Requirements Guides (SRGs) and Security Technical Implementation Guides (STIGs).
• Shall meet the minimum credential requirements for a Journeyman proficiency level for specialty area Operations & Maintenance – Customer Service & Technical Support as outlined in SECNAV M-5239.2

Desired Qualifications:

• Familiarity with Microsoft PowerShell and its local and remote diagnostic and analysis capabilities.
• Familiarity with basic Networking troubleshooting concepts and approaches.
• Familiarity with supporting internally escalated tickets from a Service Desk team.
• Familiarity with implementing, troubleshooting and reporting for IAVAs and IAVBs.
• Familiarity with remediating IA and INFOSEC findings as reported by Tenable Security/CND, etc.
• Demonstrated experience working with remote monitoring and management tools to troubleshoot, assess, and resolve issues across a globally dispersed IT enterprise.
• Demonstrated experience operating and maintaining solutions in secure processing environments which must adhere to U.S. Government Information Assurance and Security standards such as the Defense Information Systems Agency (DISA) Security Requirements Guide (SRGs) and Security Technical Implementation Guides (STIGs).

Clearance Requirement:

TS/SCI with Polygraph

Physical Requirements:

• Must be able to remain in a stationary position 50%.
• Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
• Often positions self to maintain computers in the lab, including under the desks and in the server closet.
• Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
• May be asked to move Audio/Visual or Computer equipment

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

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