Senior Sales Associate

Location:
Madison Plaza Shopping Center 28 Madison Plaza Drive Madison , VA 22727
Salary $30,803
Join A Team Crafted of Virginia’s Top Shelf Talent! Now seeking individuals robust of character with refreshing notes of motivation and reliability to work in one of our more than 389 retail locations across the Commonwealth. Retail Operations is VA ABC’s largest division. We consider our dynamic and committed Retail Staff as one of the most important ambassadors to our Mission of generating a reliable stream of revenue for Virginia and promoting public safety through the responsible sale and regulation of alcoholic beverages. We offer an engaging blend of governmental and private-sector business environments. Virginia ABC is a leading revenue producer for the Commonwealth and the source of future economic growth and innovation for the state. Work in a fun and spirited environment and be engaged in your community. Our values are Accountability, Service, Integrity, and Performance Excellence. VA ABC is a Military-Friendly Employer, is V3 Certified, and embraces Diversity, Equity, and Inclusion. We offer:

• Excellent work/life balance
• Average work week is 40 hours
• 14 paid Holidays and PTO earned every 2 weeks worked
• Affordable Healthcare with employer contributions
• Virginia Retirement System (VRS) benefits
• College Tuition Reimbursement program

ESSENTIAL FUNCTIONS, JOB DUTIES AND RESPONSIBILITIES
The incumbent will serve as Senior Sales Associate of an ABC retail store and will have responsibilities related to the direction of operational, inventory and merchandising functions while ensuring compliance with state/legal/agency policies and operational procedures.
Essential Functions, Responsibilities and Duties include:

• Monitoring customer service of store staff
• Investigating and resolving customer complaints
• Ensuring compliance with all ABC policies in the checking of IDs
• Applying merchandising techniques
• Accounting for store funds
• Assisting Manager with managing inventory levels
• Assisting in completing required documentation
• Assisting Manager with training staff on store products, proper customer service skills and sales techniques
• Assisting with establishing procedures that comply with store policies and appropriate laws
• Available to work with limited or no notice
• Work various shifts and weekly work schedules to include Saturdays, Sundays, some holidays and during inclement weather. On truck delivery days, Senior Sales Associate’s hours may be outside of normal business hours (i.e. 5:30 am) and on inventory days may work past midnight and/or other times when the store is normally closed.

Minimum Qualifications MINIMUM QUALIFICATIONS
Qualified applicants must have:

• Knowledge of the principles and practices of a retail-related operation
• Experience providing excellent direct customer service, making decisions, and problem-solving
• Experience performing cash accounting and inventory/category management tasks
• Retail management experience
• Knowledge and experience utilizing personal computers and electronic point of sales
• Experience working with general software (Microsoft Word and Excel) and retail-related software
• Working knowledge of staffing and hiring practices including screening, interviewing and selection
• The ability to work independently
• The ability to maintain a high level of confidentiality
• The ability to handle stressful situations
• The ability to multi-task, utilize time management and organizational skills
• Experience working and responding to inquiries with internal and external customers both in person and on the phone
• The ability to communicate effectively with customers and employees of ABC, both orally and in writing
• Must be able to lift up to 65 lbs.
• Must be at least 21 years of age

Preferred Qualifications PREFERRED QUALIFICATIONS

• Experience supervising employees within a retail-related environment
• 1 year retail store management experience

Special Requirements
Special Instructions to Applicants For consideration for employment you must complete an online application at www.abc.virginia.gov. Resumes may accompany but will not substitute for a completed State Application Form. Your completed online application MUST BE RECEIVED by Human Resources no later than 11:59 p.m. on the stated closing date.
The Virginia Alcoholic Beverage Control Authority does not provide sponsorship. We are an equal opportunity employer without regard to sex, race, color, religion, national origin, age, sexual orientation, political affiliation, veteran status or disability. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply. ABC will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application and/or interview process. The selected candidate must pass a criminal background check.
Virginia Alcoholic Beverage Control Authority has relocated to a new facility located at 7450 Freight Way Mechanicsville, VA 23116.
VA ABC is a Military-Friendly Employer, is V3 Certified, and embraces Diversity, Equity, and Inclusion.