Senior Pega Lead Business Architect

Primary Location: 6305 Peachtree Dunwoody Rd, Atlanta, GA, USA

Division: Cox Communications Inc

Job Level: Individual Contributor

Travel: No

Schedule: Full-time

Shift: Day Job

Requisition Number: 210558

Cox Communications is the largest private telecom company in America, and we proudly serve six million homes and businesses across 18 states. At Cox, we are committed to creating meaningful moments of human connection, not only with our products and services, but also with our career opportunities. Come connect with us and let’s build a better future together.

Cox Communications is seeking highly motivated and enthusiastic Senior Pega Lead Business Architect to work within a team of full time employees as well as contractors to drive the development and delivery of WATTS and other Pega applications. The right candidate will possess:

• Problem Solving Complexity skills:

o Performs full range of standard professional level work that typically requires processing and interpreting,
o Identifies problems and possible solutions and takes appropriate action to resolve more complex, less clearly-defined issues.
o Demonstrates skill in data analysis techniques by resolving missing/incomplete information or inconsistencies/anomalies in more complex research/data

• Work autonomy:

o Nature of work requires increasing independence;
o Open collaboration with business and technical teams
o Work review typically involves periodic review of output by supervisor and/or direct 'customers' of the process

• Knowledge:

o Possesses and applies a broad knowledge of principles, practices, and procedures of Pega to the completion of moderately complex assignments.
o knowledge of telecom/cable industry
o Technical aptitude; quick learner Primary Responsibilities and Essential Functions:

• Business Focus: understands the business/project needs & works with Business Analyst to validate the business requirements and determine the systems requirements and impacts.

o Works with Business SMEs/Product Owners/Process Analysts to interpret customer and business needs and translate them into Pega application, system, technical and operational requirements.
o Engages and participates in projects/applications requirement sessions to ensure proper technical requirements are clearly documented, testable, and managed.
o works closely with business and boundary partners (Field Operations, Customer Care and vendors) to support application lifecycle from development through implementation.
o Develops measurements and reports on key service-level metrics.
o Understands end to end business process and impacts to boundary partners

• Technology Focus: collaborates with the Pega LSAs to determine application, database, & other system impacts based on the business requirements. Works closely with other members of the technical teams to ensure all requirements are addressed in the solution design.

o Communicates technical and business aspects of work efforts between team members.
o Participates in peer review of solution design documentation.
o Possesses a clear understanding of the Pega architecture standards, a high-level understanding of the business, and a deep understanding of respective domain architectures (business, information, application, technology) works closely with business and boundary partners (Field Operations, Customer Care and vendors) to support application lifecycle from development through implementation.
o Determines impact on existing applications & databases based on requirements. Understands applications and systems and provides development input to architects/engineers during the analysis phase.
o Coordinates with QA for testing new features and bug fixes to verify results are as expected.
o Works directly with Development and QA teams to complete application implementations with minimal impact to customers.
o Develops technical documentation, processes, installation procedures and service guides, application training information and may assist in the development of end-to-end documentation for various projects and supported products/applications
o Participates in peer review of solution design documentation.
o Reviews vendor documents as appropriate including detailed functional specifications, and file and field layouts and determines if vendor solutions meet Cox requirements.
o Depicts the enterprise information conceptually, logically and physically
o Identifies architectural implications of the business requirementsQualifications:Minimum:

• Minimum 2 years of Pega experience
• 5 years of experience in related field
• 3+ years’ experience in a business process design, technical/business analyst role providing technical solution guidance
• 3+ years’ experience in design and implementation of Application, Integration, and Data Architectures.
• Demonstrated ability to think strategically about business, product, and technical challenges
• Proven experience with software development life cycle (SDLC) and agile/iterative methodologies
• Strong communications and documentation skills

Preferred:

• BS/BA degree in computer and/or business related
• Experience in reading and writing code (Java, .NET, etc.)
• Web and Desktop application development
• Experience in telecommunications industry desired
• Pega LBA certification is preferred but not required

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.