Senior IT Help Desk Technician

AmeriPharma: Job Description

Senior IT Help Desk Technician

Why Join Us?

We are a growing company where you will have the opportunity to contribute to our joint success daily. We value new ideas, creativity and productivity. We like people who are passionate about their roles and people who like to grow and change as the company evolves.

AmeriPharma is looking for a Senior IT Help Desk Technician to join our team! We are seeking someone who has the experience, vision, and passion to contribute to our culture and deliver extraordinary results. This position will report directly to Director of Pharmacy and work closely with other departments.

About Us

Starting in the early 2000s, AmeriPharma has constantly grown from a small community pharmacy to become a leader in long term care and specialty pharmacy services throughout California and beyond.

AmeriPharma is currently active in over 18 US states and territories. Our diverse and ambitious business model includes professionals from a variety of industries that are united with their passion for improvement of our patients' and our communities' quality of life.

AmeriPharma is also among the latest health care industry leaders to join the 2019 Inc. 5000: The Most Successful Companies in America list. An honor exclusive to companies that exhibit consistent growth.

Job Summary

AmeriPharma Pharmacy is looking for a highly skilled Technical candidate that can assist with daily technology-based activities in support of our pharmacy located in Orange CA. The candidate will show versed knowledge, and strong aptitude in the following core areas.

Reporting Relationship

Director of Information Technologies

Duties and Responsibilities

• Microsoft Windows Server 2012 R2 Management
• Microsoft Active Directory user management
• IPv4 LAN/WAN Network based troubleshooting
• Remote Desktop Support
• Error log event, Task Manager, and Resource management
• PC Hardware Support - Repair, Re-Imaging, Installations
• PC Operating System Support (Win10/8/7/MAC OS)
• PC Applications support (Gsuite Office Apps / Microsoft Office 365)
• Windows Workgroup Shared Networks
• Network printer support
• Network VOIP Phone device support
• Android mobile Phone device support
• IOS iPad Tablet Support
• Network fax support
• Network Scanner support
• Cloud Email Support
• FTP tools Winscp/Filezilla
• standard IT LAN/WAN
• Help desk support and proprietary application support for native PIS systems in the Pharmacy. Error resolution will be the main focus of this candidate.
• Other duties as assigned

Qualifications

The following lists additional application/hardware qualifications that could be a beneficial advantage coming to our team. These are not essential up front, as you will be given instruction on how to address each aspect of your responsibilities with AmeriPharma. Areas of expertise in any one of these items below will be highly coveted.

• Mediware CPR+
• Primecare QS1
• Integra DocuTrack
• Integra DeliveryTrack
• TCGrx Inspect RX
• TCGrx ATPv1
• Manchac Dosis
• 3+ years’ related experience required.
  

EEO

Physical Activities:

The following physical activities described here are representative of
those that must be met by an employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential functions and expectations.

The above statements are intended to describe the work being performed by people assigned to
this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills
required. The duties and responsibilities of this position are subject to change and other duties
may be assigned or removed at any time.

AmeriPharma values diversity in its workforce and is proud to be an AAP/EEO employer.
All qualified applicants will receive consideration for employment without regard to race, sex,
color, religion, sexual orientation, gender identity, national origin, protected veteran status, or
on the basis of disability.

If you are an individual with a disability and require a reasonable accommodation to complete
any part of the application process, or are limited in the ability or unable to access or use this
online application process and need an alternative method for applying, you may contact
Human Resources for assistance