Senior Customer Operations Partner

We’re looking for a Senior Customer Operations Partner to serve as a strategic business partner to Procore’s Customer Success organization. In this role, you’ll leverage strategic and execution skills to drive revenue objectives that optimize Procore’s customer support processes for our Customer Success teams.

As a Senior Customer Operations Partner, you’ll lead strategic initiatives to improve the scalability, agility, and efficiency of the Procore revenue and customer operating model. You will be leading projects to improve processes, optimize growth and build key partnerships across the business. If you’re excited to accelerate the growth of one of the fastest-growing B2B SaaS companies in the world—we have a spot for you on our team.

This position reports to the Senior Manager, Customer Operations, and will be based remote US or Austin office. We’re looking for someone to join us immediately.

What you’ll do:

• Work closely with the Customer Success Leadership team to prioritize and uncover business needs while partnering with Revenue Operations, Systems, Strategy, GTM, and Enablement teams to drive outcomes

• Build and drive the customer support infrastructure and processes across new markets, products, and services

• Identify opportunities to optimize the customer engagement and renewal process continually

• In partnership with the Revenue Insights team, manage reporting intake and ensure alignment on sanctioned data

• Collaborate with Revenue Enablement to deploy training, support localization efforts, and identify additional enablement and readiness support opportunities

• Build a strong internal network of experts and resources to help drive effective change within their segments

• Complete qualitative and quantitative analysis as required to identify root cause deficiencies in the operating model and track the effectiveness of improvements

• Support customer success policies and processes (e.g., Global Account Management, Spifs)

What we’re looking for:

• BA/BS degree is preferred; MBA or similar advanced degree is a plus

• 8+ years of operations experience, preferably with operations experience supporting sales/customer success/account management teams in global organizations

• Experience working at a large scale technology company is required

• Ability to collaborate and build effective relationships with Procorians at a range of levels and across different roles in the organization

• Strong communication skills with the ability to present to large groups and leverage storytelling to align multiple parts of the business

• Proven track record of establishing and managing operations with an emphasis on maintaining operating rhythms, dashboards, and other tools necessary to measure, evaluate, and improve business processes and performance

• Exceptional problem solving and analytical skills; demonstrated ability to structure complex problems, develop solutions, and craft high-quality executive presentations

• Experience in reengineering, organizational design, process improvement; lean startup or design thinking a plus

• Flexibility to pivot quickly to new demands and with a high sense of urgency

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About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.