Senior Client Success Manager

The Senior Client Success Manager will be based in Nashville, TN and report to the Senior Director of Client Success. This person will be responsible for managing existing clients through the customer life cycle at Medalogix. The Senior Client Success Manager will focus on the broad goals, strategic goals, objectives and metrics of the customer to secure renewal and expansion opportunities. This person will drive value within an institutionally backed technology company that is at a meaningful inflection point in its growth trajectory. This is a fast-paced position within a fast-paced organization so the ability to come in and hit the ground running is critical for success in the role.

Day to day responsibilities will include:

• Establishing productive and professional relationships with key personnel in assigned customer accounts, majority of relationships will be with higher-level executive contacts
• Understanding the customer’s structure and demonstrating the ability to apply this knowledge in business and retention planning for the client
• Proactively leading a joint company strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a multi-year period
• Coordinating and conducting all customer facing Quarterly Business Reviews and conducting customer meetings for strategic view and direction, outside of the day-to-day efforts coordinated by Implementation teams and/or Clinical Transformation teams
• Preparing reports and data quality to the customers, preparing for major milestones and meetings such as QBRs, client facing summaries and reports
• Coordinating renewal opportunities for tracking and reporting to identify and report risks to business as well as maximize margin rates where possible and identify opportunities to upsell and retain or increase volumes wherever possible
• Utilizing the Customer Relationship Management (CRM) system and maintaining data to ensure visibility to account management opportunities and initiatives

Requirements

• Healthcare knowledge including deep understanding of industry dynamics, market trends, competitive landscape and provider needs or similar industry knowledge
• Exceptional written, verbal and interpersonal communication skills, including demonstrated ability to work with clients and success in building and fostering relationships
• Strategic thinking: understand account priorities and impact on individual decision-makers
• Consultative selling: ability to identify emerging stakeholder needs and to problem-solve innovative ways (programs, contracts etc.) to help meet those needs
• Clear understanding of analytics: ability to apply analytical insight to drive account performance and ability to “ask the right questions” of analytical resources
• Bachelor’s degree and 7+ years of experience of client facing experience (Master’s degree in business, healthcare or marketing is preferred)

Benefits

Medalogix has a fantastic company culture and provides industry competitive compensation packages including equity, bonus opportunity, 401K program plus company match, generous paid time off and healthcare benefits.

Medalogix provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.