Senior Business Application Admin/Developer

Build your future with Sovos.

If you are looking for an opportunity where career-minded professionals can achieve success while bringing their best and whole selves to work each day, Sovos may be the company you have been looking for. Employees at Sovos operate on the leading edge of digital technology while working to improve lives and the communities in which we live and work. When we say Solve Tax for Good, we mean For Good in every sense of the word. Our organizational commitment is to provide a place where employees can thrive and progress in their careers while having the support behind them that only a global company can offer.

Sound like this might be the opportunity you have been looking for?

Take a look at our career posting below. Don’t check all the boxes? Apply anyway! We are focused on hiring the right people, not the “right” resume.

It’s not about what you have done somewhere else, it’s all about what you are capable of doing here.

The Work You'll Do:

The Business Application Administrator is responsible for providing quality and professional system support to Sovos employees using internal tools and applications. The role will work as part of the Internal Applications team (within the ItOps organization). This individual will work closely with various departments including sales, customer support, and technology to implement new improvements, features, functionalities, and processes within the company. An ideal candidate would be comfortable translating business needs into solutions.

What are my responsibilities going to be, more specifically?

• Support a global deployment of multiple internal applications with 800+ users spanning across multiple functional areas (sales, customer service, product development, etc.).
• Work with business users and other team members to gather requirements for enhancements and translate the business needs into technical design.
• Develop new and maintain existing functionality within internal applications including custom objects, custom fields, formulas, workflows, page layouts, validation rules, assignment rules, and analytics, roles, profiles, security.
• Work within sandbox environments and follow a release schedule, to maintain system integrity.
• Provide ongoing support and administration for internal applications users for basic user questions.
• Utilizes ticket tracking system to document results of problem resolution sessions.
• Acts with integrity and demonstrates ethical behavior in all matters with all stakeholders.
• Takes full responsibility for ensuring internal and external customer satisfaction.
• Demonstrates initiative, drive and determination to achieve results, success, and growth.
• Maintains a high level of energy, enthusiasm, engagement, and commitment to action.
• Develops trust and models open, candid, respectful communication, and collaborative teamwork.
• Demonstrates a high degree of self-awareness and commitment to personal development and learning.
• Interact effectively with teammates, colleagues, and customers.
• Comprehend and communicate complex concepts.
• Concentrate, analyze and resolve complex problems.
• Utilize technology (e.g., phone systems, computer hardware and software applications) to fulfill work requirements.

What We Need From You:

• Excellent customer service skills
• Ability to meet strict deadlines
• Some off-hour responsibilities
• A strong desire to learn and work with Salesforce, prior experience preferred
• Due to clients with federal contracts - one must have an ability to pass a background check and drug test
• Essential job functions:
  • Interact effectively with teammates, colleagues and customers
  • Comprehend and communicate complex concepts
  • Concentrate, analyze and resolve complex problems
• Due to federal contracts - successful candidates must successfully pass a background check and drug test before hire

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work

• Flexible Time Off
• Progressive Wellness Program
• Tuition Reimbursement
• Generous 401k Match
• Paid Family Leave
• Company-seeded and matched HSA (Health Savings Account)

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work. (this Is new - make sure to add It!)

Company Background

Sovos was built to solve the complexities of the digital transformation of tax, with complete, connected offerings for tax determination, continuous transaction controls, tax reporting and more. Sovos customers include half the Fortune 500, as well as businesses of every size operating in more than 70 countries. The company’s SaaS products and proprietary Sovos S1 Platform integrate with a wide variety of business applications and government compliance processes. Sovos has employees throughout the Americas and Europe, and is owned by Hg and TA Associates. For more information visit www.sovos.com and follow us on LinkedIn and Twitter.