Scheduling Coordinator - Orthodontic Treatment Program

Overview:Scheduling Coordinator - Orthodontic Treatment Program
The Scheduling Coordinator is responsible for managing the entire patient scheduling activities of the section. This involves coordinating the precertification, preauthorization, preregistration and patient reminder activity in conjunction with the scheduling.
Schedule: (Full Time, Benefits Eligible)
Location:Central Campus 700 Children's Dr Columbus, Ohio 43205Why Nationwide Children's Hospital?:

The moment you walk through our doors, you can feel it. When you meet one of our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it, too. Welcome to Nationwide Children’s Hospital, where Passion Meets Purpose.

Here, Everyone Matters. We’re 13,000 strong. And it takes every single one of us to improve the lives of the kids we care for, and the kids from around the world we’ll never even meet. Kids who are living healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

Nationwide Children’s Hospital. A Place to Be ProudResponsibilities:

• Schedules
  • Creates templates for schedules keeping in mind call schedules, monthly service schedule and vacation schedules as directed by section chief.
  • Understands different activity types and resources, i.e. procedure, new outpatient appointment, follow-up, Dublin, intra-hospital testing, etc.
  • Schedules patients as directed by physicians and nurse practitioners
  • Notifies section chief of conflicts with schedule
  • Reschedules patients when clinic is cancelled
  • Prints daily appointment schedule in advance for central registration
  • Prints schedule a week in advance and gives to appropriate party for charts to be pulled
  • Maintains statistics regarding unfilled schedules and no show rates
• Pre-registration
  
  • Contacts or coordinates calls to all patients a week in advance to collect registration information
  • At the time of contact for pre-registration confirms that the patient will keep the scheduled time
• Pre-certification
  
  • Reviews /coordinates list of pre-registered patients and follow-up patients to determine those individuals requiring pre-certification for clinic visit
  • Ensures that pre-certification process is completed on or prior to the visit
  • As necessary works with referring physician office
  • Ensures that ancillary pre-certification is completed when required.
• Patient Reminders
  
  • Responsible for patient reminders, as appropriate, a week in advance of appointment in conjunction with pre-registration calls.

Qualifications: KNOWLEDGE , SKILLS AND ABILITIES REQUIRED
Education:

• High school graduate.

Experience:

• Keyboarding/typing/data entry skills; and computerized scheduling experience preferred.
• Excellent interpersonal, verbal and written communication skills, bilingual a plus.
• Excellent organization skills and the ability to comprehend and follow written and verbal instructions.
• Must be able to multi-task and handle various priorities in a flexible, rapidly changing environment.
• Ability to function as a team member responsible for staffing operational hours.

Minimum Physical Requirement:

• Sitting Frequently (34-66%)
• Talking on phone/in person Constantly (67-100%)
• Typing on a keyboard Constantly (67-100%)
• Standing/walking Frequently (34-66%)
• Lifting up to 25 lbs. Occasionally (0-33%)

EOE/M/F/Disability/Vet.