Salesforce Business Analyst - Location Open

  • Full-Time
  • Kansas City, MO
  • Deloitte
  • Posted 1 year ago – Accepting applications
Job Description
Deloitte Consulting LLP's Government & Public Services (GPS) Digital Customer team is creating a new model for a new age: we're a creative agency and a consultancy. Understanding the digital space and preparing for what's next is at our core. Data is our heart, Agile is our passion, and user experience is our soul. We help government deliver next-generation citizen experiences, reshape how work gets done, and rewire the way government intersects with technology. That's the power of driving disruption. That's Digital Government.

The Team

Digital Customer

Digital Customer offering focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. The ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the "creative digital consultancy" real and in doing so, make new markets

Professionals will serve our clients through the following types of work:
  • Emerging | enables different capabilities throughout Lead to Fulfillment life cycle, we are closely aligned in assisting clients in providing a high-quality customer experience and executing efficient processes.
  • Sales Excellence & Service Excellence | Integrate the latest technologies with leading-edge strategies, insights, experiences, and talent to enable outstanding customer service
  • Salesforce | Deloitte unleashes the powerful Salesforce platform for our clients to drive the best possible outcomes and redefine engagement. We innovate like never before by creatively using technology to help enhance digital customer and employee experiences for our clients.

Qualifications
Required
  • 2+ years of total IT experience with at least 1+ years of Salesforce experience
  • Project experience delivering Salesforce Service Cloud or Sales Cloud work
  • Hands-on experience with Salesforce configuration (Apex/Lightning coding knowledge not required)
  • Experience working with business to elicit requirements and translate those to user-stories
  • Experience performing business-demos and getting user-story-acceptance completed by business
  • Ability to work collaboratively in a creative, Agile environment and manage agile task assignments
  • Strong preference for candidates who are Salesforce.com certified in the following areas - Administrator and Service Cloud Consultant
  • Bachelor's degree, preferably in Systems Engineering, Information Technology, Information Systems. Computer Engineering, or related IT discipline; or equivalent experience
  • Limited immigration sponsorship maybe available
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