Salesforce Administrator (Full-time)

Every college grad deserves a fair shot at a meaningful, upwardly mobile career. That's the promise of higher education in America, but the payoff depends on who you know, not just what you learned. Since 2014, COOP Careers ("ko-op") has worked to close the social capital gap by recruiting and investing deeply in diverse, low-income, and first-generation grads from the City University of New York, California State University, and other public universities.

Our flagship program is a unique digital apprenticeship: Peer cohorts of 16 motivated, underemployed grads meet nightly for 18 weeks (200 hours) to learn technical skills, build community, and jumpstart careers in digital marketing, data analytics and tech sales. Each cohort is led by a team of four cohort captains, near-peer program alumni who serve as coaches, mentors, and guides on top of busy day jobs at local ad agencies and tech companies. In parallel, we help these employers meet, interview, and hire more and more diverse candidates.

We've run over 150 cohorts since 2014, with over 2,000 alumni in our first seven years.

Four-in-five alumni overcome underemployment within a year, earning an average of $50,000 after 12 months and over $60,000 after three years. COOP aims to reach 10,000 alumni in our first decade (December 2024), fueling upward mobility and fulfilling the promise of higher education through digital skills and peer connections.

COOP is seeking an experienced Administrator to make Salesforce a vital and efficient tool for every functional team — so we can work smarter, not harder. The Administrator will report to the Chief Operating Officer and will collaborate closely with the COO and other senior leaders to establish an intuitive and flexible Salesforce instance and develop a long-run "IT roadmap." Our team is talented, passionate and hardworking, and we're ready for Salesforce to take us to the next level. Now we need an Administrator who's excited to coach and support a team of beginner and intermediate users. We're ready to do big things together!

Salesforce

• Ensure optimal performance of Salesforce systems and product
• Manage Salesforce roles, profiles, sharing rules, workflows, and groups
• Build Salesforce reports, dashboards, and processes for all functional teams
• Manage the team's Salesforce ticketing system, making feature request updates and troubleshooting issues on a timely basis
• Manage COOP's historical database in Salesforce, leading efforts to increase data completeness and accuracy
• Manage Salesforce roles, profiles, sharing rules, automations, and groups
• Manage third-party integrations for Salesforce (e.g. Form Assembly) and related platforms (e.g. Google, Calendly, Slack, LinkedIn)
• Upgrade and configure Salesforce systems for optimized integration

Leadership

• Facilitate an IT roadmapping process for the team, creating a "strategic plan" for Salesforce/beyond
• Focus the organization's use of data towards what best serves the mission
• Coach staff to use role-essential Salesforce tools and ensure ongoing utilization/satisfaction
• Create training materials, build and deliver workshops, and demo new features for users and executives

Candidates should have:

• Active credentials for Salesforce Administrator and experience in Nonprofit Success Pack (NPSP)
• 3+ years (6,000+ hours) of Salesforce project experience, including expertise in user management, data management, security, reporting, and APIs
• Experience coaching and developing training materials for beginner and intermediate Salesforce users — and an excitement to help build Salesforce proficiency and a data-driven culture in a growing organization
• Strong project management skills, with experience managing multiple projects and priorities
• Strong data analysis and Excel skills, including pivot tables, vlookup, etc
• Excitement about COOP's mission to help first-gen grads "overcome underemployment"

Exceptional candidates will also have:

• 5+ years (10,000+ hours) of Salesforce project experience
• Experience implementing Nonprofit Success Pack (NPSP) from discovery to post-live support.
• Experience in relevant industry contexts, such as staffing, recruiting, HR, job training, education, higher education, enrollment
• Demonstrated experience with cleaning up datasets/databases
• Active credential for Nonprofit Sales Consultant and/or Sales Cloud Consultant

• Driven by Data. You have strong quantitative analytical skills with the ability to use data (both quantitative and qualitative) to identify patterns and performance metrics to create targeted strategies and management support structures.

• Collaborator. You seek out ways to gain feedback from your team members as needed, and support them to success, and view responsibilities as shared.
• Workload Guru. You enjoy breaking down projects into each step, executing them effectively, and feel comfortable adjusting course as needed.
• Agile. You thrive in a fast-paced environment and enjoy teamwork and collaboration.
• Equity Builder. You actively seek out avenues for addressing structural inequities in your work and have the ability to sustain commitment to this work despite the overwhelming nature of the problem.

This is an outstanding opportunity for a highly motivated professional to assume a pivotal role in the evolution of a fast-growing, highly respected organization. We are seeking an individual of outstanding quality with a respected track record. COOP Careers is prepared to offer a very attractive compensation package, including a competitive base salary as well as health, 401(k), and vacation benefits.

Due to the current Covid-19 pandemic, all COOP team members are working remotely 95% of the time and will continue to do so through January 2022. We are working to integrate safe, socially-distant program activities in person about 5% of the time in 2021. We are continuing to follow all CDC and state-mandated guidelines. When it is safe to do so this role will be a hybrid role (~2-3 days in-person/week) and would therefore require the team member to report to COOP's office on designated days, as directed by COOP, for the majority of the work performed during their employment.

COOP provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetics. We seek to build a diverse staff representative of the communities we serve. All qualified applicants are strongly encouraged to apply.